Website:
techglora.com
Job details:
E-Relationship Associate – Email & Chat Support
Experience: Freshers (0-1 years)
Qualification: Any Graduate
Job Type: Full-Time (3-6 months Probation then Full time conversion based on Performance)
Shift: UK/US Rotational Shifts
Week Off - Rotational Week off
Payroll -Flexwork
Work Mode: Work from Office
Job Overview
We are looking for an
E-Relationship Associate to handle customer queries through
Email and Live Chat. This is a
Non-Voice Customer Support role requiring strong written English communication and good customer-handling skills.
Key Responsibilities
- Handle customer queries through email and chat.
- Understand customer concerns and provide accurate solutions.
- Maintain professional and courteous communication.
- Resolve queries within the defined turnaround time.
- Escalate complex issues to the appropriate team.
- Maintain accurate records of customer interactions.
- Meet quality, productivity, and customer satisfaction targets.
Requirements
- Any Graduate; Freshers can apply.
- Good written and verbal communication skills.
- Strong English reading and writing skills.
- Good typing and computer skills.
- Ability to multitask and handle multiple customer conversations.
- Customer-focused attitude and good problem-solving skills.
- Willingness to work in UK/US rotational shifts.
Interview Dates 29.08.2026
Interview Venue
4/293, 8th Floor, Co-works, Sterling Technopolis,
Old Mahabalipuram Road (OMR),
Perungudi, Chennai – 600096.
This is a Non-Voice role. Candidates will communicate with customers primarily through Email and Chat.
Interview ProcessL1 RoundEnglish written Communication AssessmentMock ChatTyping TestL2Project ManagerL3HR Manager
Please carry:Updated Resume Valid Photo ID (WRITE SHARMILA BALAJI ON TOP OF THE RESUME AS REFERENCE TO GET IN ACCESS)
Kind regards
Sharmila Balaji
91-88o7o3985I
sharmila(at)flex-work(dot)in
Skills: email,customer,chat,written communication
Click on Apply to know more.
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