Customer Support Operations Manager

About the Team The Meesho AI Services team is dedicated to revolutionizing customer support through cutting-edge AI technologies like chatbots, voicebots, and predictive analytics. We will partner with call centers and BPOs to deliver seamless, efficient, and customer-focused operations. In addition to driving technology and process excellence, we actively manage client and partner relationships to ensure alignment on goals and continuous improvement. If you’re passionate about AI, building strong partnerships, and creating impactful change, this is the team for you! About the Role Under administrative direction, the Customer Support Operations Manager plans, organizes, and directs the operations of customer support services, ensuring effective collaboration with call center and BPO partners. This role serves as the primary point of contact (POC) for these partners, overseeing daily operations and enhancing service delivery.