Manager

About Medserv

Medserv, an Irish company, has quickly established itself as the market leader in providing Medical billing and Practice management services throughout Ireland and the UK. Our clients include individual and group consultants, GP practices as well as private clinics and hospitals. Inspired by our values of Always innovating, Being Trustworthy, Collaborating positively and Delivering results, Medserv strives to ensure on-going client satisfaction by combining our innovative technology solutions with highly skilled teams.

Summary

We are seeking a self-motivated and confident Manager to Lead the Cardio Respirator & Vascular Team. The successful candidates primary objectives will be to ensure that all accounts are processed in a timely manner, Group client accounts are appropriately administered, any problem accounts are investigated and that all necessary follow-up is performed to maximise client income.

Duties & Responsibilities

• Operate as the lead point of contact for any client queries relating to the team ensuring all necessary follow up and communications are managed promptly and efficiently
• Attend relevant offsite meetings with clients or conferences which may include unsociable hours, ensuring adequate preparation is completed in advance
• Participate in weekly Operational meetings and report on any variances relating to the team or clients; ensuring this information is communicated to the relevant members of management
• Ensure the timely and accurate processing of all accounts on a daily basis - managed by working closely with the team in Wroclaw
• Ensure the necessary follow up of outstanding accounts is performed and that team members are focusing their attention on key areas
• Manage all HR functions of the team i.e. reviews, absence management, LT&D
• Develop, monitor and drive targets on a quarterly basis in association with the Operations Director
  
  

Role Requirements

• Educated to third level form a Business or related discipline
• An understanding of hospital/insurance claims process a distinct advantage
• Have advanced analytical and problem-solving abilities.
• Advanced Excel knowledge, i.e. formulas, pivots, macros etc
• Excellent communicator of both verbal and written
• Confident presenter with the ability to instill confidence in clients/groups and members of their team
• Previous experience from a Team Lead or supervisor position is an advantage
  
  

Core Competencies

• Strong client advocate
• Ability to influence, motivate and lead members of team
• Skilled communicator, both verbal and written
• Can-do, hands-on attitude
  
  

Desired Skills

Teamwork & Delegation skills:

The ability to work and delegate tasks within the team to meet client and management expectations.

Commitment

Demonstrate that you are committed to the role and continue to represent Medserv and its service to our clients in a professional, dedicated manner.

Initiative

Demonstrate that you can handle problems independently; without waiting to be told what to do when you see a problem

Enthusiasm

You need to be self motivated with the ability to motivate your team members. This is important in team building and leads to increased morale and productivity.

Time Management

Your ability to prioritize several tasks and manage them simultaneously.

Change Management

Ability to recognise and respond to changing priorities in order to meet deadlines.

Compensation

• Health Insurance
• Pension contribution
• Life Assurance
• Gym membership (Flye-fit)
• Maternity & Paternity leave
• Workcation Options
• Dedicated EAP
• 21 days AL as standard with an additional 2.5 days discretionary. Additionally, there is further accrual based on length of service
• Holiday Plus Scheme to purchase additional leave
• Professional development support
• Regular sports and social events
• Healthy food with comfortable on-site recreational facilities
• Access to tax incentive schemes i.e. commuter schemes and bike to work
  
  

Additional Information

• Hybrid working pattern is available
• Hours of work: Monday to Friday – 9:00AM to 5:00PM with a willingness to flex these when business needs demand
• Offers subject to a current and valid work permit
• Ad hoc Travel is required as part of this role
• The role is available immediately