Join the Winning Team!! Motivated, multi-tasking, positive attitude team players for inbound and outbound calls. Must have superior customer service skills, be a quick learner, pay attention to detail, and possess excellent written and verbal communication skills. Experience in the medical office is a plus (appointment scheduling, insurance knowledge, medical records, etc.). Fluency in both English and Spanish is preferred.
Hours:
- Monday-Friday 8:00am- 5:00pm
Essential Functions:
- Schedules, coordinates, and reschedules patient appointments
- Contacts patients and confirm upcoming appointments
- Register patients in a prompt, pleasant, and helpful manner
- Verifies necessary patient demographic and insurance information
- Completes call notes and call reports as necessary and updating them in the EHR and other call logs
- Collects and posts patient payments
- Scans medical records, assigns records in EHR system
- Answers telephone, screens calls, takes messages, and coordinate with other departments
- Answers questions regarding patient appointments
- Maintain patient confidentiality, HIPAA compliance
- Attend meetings as required
- Adheres to policies/procedures of organization
- Ability to maintain regular attendance is an essential function
- Other duties as assigned
