Website:
swishx.com
Job details:
About SwishX
SwishX (BenPlat EPP Technology Pvt. Ltd.) builds AI-native digital co-workers that replace spreadsheets, Outlook, and manual processes in pharma commercial operations. Our Marketing IQ product generates MLR-aware content for HCP and rep engagement, spanning medical writing, content strategy, and creative production. This role sits at the center of how that system gets smarter over time.
Role Overview
SwishX is hiring a Medical/Regulatory Content Reviewer-Editor to fact-check, correct, and refine the content our Marketing IQ agents generate for the US pharma market. This is not a compliance sign-off role and does not offer services to external customers. It is an internal, product-facing function: every correction you make becomes structured training signal that improves the accuracy of our AI content-generation system over time. Think of yourself as the human-in-the-loop who teaches our agents what “good” looks like.
Key Responsibilities
- Review AI-generated promotional and medical content (HCP-facing materials, rep-facing content, marketing collateral) for scientific accuracy, clarity, and appropriateness for a US pharma audience.
- Fact-check claims against the current FDA-approved label/prescribing information for the relevant product - the label is a mandatory reference document for every review, not a memory-based judgment call.
- Identify and correct fair-balance issues, unsubstantiated claims, and potential off-label statements per FDA promotional standards (21 CFR 202.1 and related OPDP norms).
- Edit content for tone, structure, and HCP-appropriate messaging while preserving scientific accuracy.
- Annotate every substantive correction with the reasoning behind it, so the edit can be used as structured training data for the underlying AI system, not just a clean final draft.
- Track recurring error patterns in AI-generated output and flag them to the product team to inform model and prompt improvements.
- Escalate any content requiring physician-level clinical judgment or US label ambiguity to the Medical Affairs / US Label Reviewer.
Required Qualifications
- PharmD or M.Pharm (or equivalent life-sciences advanced degree).
- 3-6 years of relevant experience in medical writing, promotional/marketing content review, or medical communications - exposure to agency, GCC ad-promo, or medcomms environments strongly preferred over purely clinical/academic writing backgrounds.
- Working knowledge of US FDA promotional regulations: fair balance, substantiation, off-label promotion, and OPDP review norms.
- Strong written English and editing skills, with the ability to simplify and sharpen scientific content for HCP audiences.
- Comfort working against source documents (FDA labels, clinical evidence) rather than relying on memorized or India-market clinical knowledge.
Preferred / Good to Have
- Prior experience specifically with US-market promotional content (not India/domestic pharma marketing).
- Familiarity with tools such as Veeva PromoMats or similar MLR/content management platforms.
- Comfort working in a fast-moving startup environment and giving structured, written feedback that a technical/product team can act on.
What Success Looks Like
- The volume and severity of factual, regulatory, and off-label errors in Marketing IQ’s raw output visibly decreases over time as a direct result of your corrections and annotations.
- Your review turnaround supports the product’s content velocity without becoming a bottleneck.
- The product and engineering teams treat your error-pattern flags as a reliable input to roadmap and model improvement decisions.
Role Details
Employment Type
Full-Time
Location
Bengaluru, India
Reports To
Product / Content Operations Lead
Compensation
9 - 12 LPA
Click on Apply to know more.