Team Leader

Job Summary

This role is accountable for managing a team of Patient Service Coordinators for a cohort of patients. This role will ensure they and their team deliver exceptional customer service when booking appointments and discussing the imaging, tests and procedures.

Main duties of the job

Managing a team delivering a referral service for NHS and/or Private referrals by organising and monitoring the day- to-day workload of the team.

About Us

Conveniently located in Weybridge, with plenty of onsite parking, Prime Health Surrey has developed a reputation for excellence among the local population, elite sportspeople, professional sporting teams, and celebrities alike.

Date posted

02 April 2025

Pay scheme

Other

Salary

£30,000 a year

Contract

Permanent

Working pattern

Flexible working

Reference number

E0223-25-0014

Job locations

Prime Health Diagnostics

1 Brooklands Road

Weybridge

Surrey

KT13 0TJ

Job Description

Job responsibilities

Managing a team delivering a referral service for NHS and/or Private referrals by organising and monitoring the day- to-day workload of the team.

Carrying out all people management activities including 121s, appraisals, managing absence from work and recruitment of new colleagues. These duties will be performed in line with processes and policies set out by the Operations Manager Referral Centre.

Ensuring the team understand the tasks they need to perform and how to perform the tasks to a good standard.

Solving the immediate problems/queries of the team to ensure the smooth running of the patient referral processes.

Ensuring the workload is resourced appropriately and any issues flagged in a timely manner.

To ensure regular, efficient validation of all waiting lists in accordance with MIP Policies.

Maintaining good communication networks and relationships at all levels within the team, other sites, department, colleagues, referrers and patients.

To be an advocate and demonstrate high standards of customer care and create a positive and proactive approach to customer service with their line reports.

Working closely with Centre/Imaging managers to ensure suitable allocation and booking of patients for their specific sites.

Building strong relationships with internal and external customers. Giving timely and accurate advice when requested whilst providing feedback to the Company on changing customer requirements.

This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.

Responsibilities

Job description Job responsibilities

Managing a team delivering a referral service for NHS and/or Private referrals by organising and monitoring the day- to-day workload of the team.

Carrying out all people management activities including 121s, appraisals, managing absence from work and recruitment of new colleagues. These duties will be performed in line with processes and policies set out by the Operations Manager Referral Centre.

Ensuring the team understand the tasks they need to perform and how to perform the tasks to a good standard.

Solving the immediate problems/queries of the team to ensure the smooth running of the patient referral processes.

Ensuring the workload is resourced appropriately and any issues flagged in a timely manner.

To ensure regular, efficient validation of all waiting lists in accordance with MIP Policies.

Maintaining good communication networks and relationships at all levels within the team, other sites, department, colleagues, referrers and patients.

To be an advocate and demonstrate high standards of customer care and create a positive and proactive approach to customer service with their line reports.

Working closely with Centre/Imaging managers to ensure suitable allocation and booking of patients for their specific sites.

Building strong relationships with internal and external customers. Giving timely and accurate advice when requested whilst providing feedback to the Company on changing customer requirements.

This list is not exhaustive. All colleagues have responsibility for following Company policies and Health & Safety guidelines.

Person Specification

Experience Essential

• Excellent Communication skills.
• Proven ability to build trust, respect and deep relationships with those they work alongside.
• Good IT skills.
• Flexible approach.
• Presentable.
• Good organisation skills
  
  

Desirable

• Previous experience of dealing with customers.
• Previous experience of managing others.
• Previous healthcare experience
  
  

Person Specification Experience Essential

• Excellent Communication skills.
• Proven ability to build trust, respect and deep relationships with those they work alongside.
• Good IT skills.
• Flexible approach.
• Presentable.
• Good organisation skills
  
  

Desirable

• Previous experience of dealing with customers.
• Previous experience of managing others.
• Previous healthcare experience
  
  

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Medical Imaging Partnership Ltd

Address

Prime Health Diagnostics

1 Brooklands Road

Weybridge

Surrey

KT13 0TJ

Employer's website

https://medicalimaging.org.uk/ (Opens in a new tab)

Conveniently located in Weybridge, with plenty of onsite parking, Prime Health Surrey has developed a reputation for excellence among the local population, elite sportspeople, professional sporting teams, and celebrities alike.