Divine Cosmetic Surgery
Website:
divinecosmeticsurgery.com
Job details:
About AEONA
Aeona, a specialized vertical of Divine Cosmetic Surgery, focuses on advanced aesthetic and cosmetic treatments for modern patients. Based in Gurgaon, the center offers procedures including hair restoration, body contouring, facial aesthetics, and cosmetic surgeries, with a strong focus on patient safety, comfort, and natural-looking results. We are looking for a compassionate and confident Patient Counsellor who can understand patient concerns, communicate treatment information clearly, and help patients navigate their aesthetic treatment journey.
Role Overview
The Patient Counsellor will serve as an important point of contact between patients and the clinical team. The role involves understanding patient needs, explaining procedures and treatment pathways in a clear and responsible manner, coordinating consultations, and ensuring a smooth patient experience from enquiry through follow-up.
The ideal candidate should combine healthcare knowledge, strong communication skills, empathy, and patient-handling abilities.
Key Responsibilities
Patient Counselling & Communication
- Understand patients’ concerns, expectations, and treatment goals.
- Communicate procedure-related information in a simple, clear, and empathetic manner.
- Help patients understand the consultation and treatment process.
- Address general patient questions and ensure appropriate clinical questions are escalated to the doctor.
- Build trust and maintain a professional relationship with patients.
Patient Coordination
- Coordinate consultations, appointments, follow-ups, and treatment-related visits.
- Maintain regular communication with patients throughout their treatment journey.
- Coordinate with doctors, nurses, medical coordinators, and other internal teams.
- Ensure patients receive relevant pre- and post-consultation information as advised by the clinical team.
Patient Experience
- Provide a welcoming and professional experience to patients visiting AEONA.
- Follow up with prospective and existing patients in a timely manner.
- Understand patient feedback and communicate relevant concerns to the appropriate team.
- Maintain patient confidentiality and handle information responsibly.
Documentation & Follow-up
- Maintain accurate patient and counselling records.
- Update patient interactions and follow-ups in the CRM or relevant system.
- Track consultations and follow-up requirements.
- Support the team in maintaining an organized patient pipeline.
Qualifications
Required:
- BDS / Bachelor of Dental Surgery or
- Bachelor’s/Master’s degree in Psychology.
Preferred:
- 1–3 years of experience in patient counselling, healthcare, hospital, clinic, wellness, or customer-facing roles.
- Experience in aesthetic, cosmetic, plastic surgery, dermatology, dental, or premium healthcare settings is an advantage.
- Strong spoken and written English.
- Hindi proficiency is preferred.
- Good knowledge of basic medical terminology and healthcare communication.
Key Skills
- Excellent communication and interpersonal skills.
- Empathy and active listening.
- Strong patient-handling and counselling abilities.
- Confident and professional personality.
- Ability to explain complex information in an easy-to-understand manner.
- Good follow-up and coordination skills.
- Strong organizational and time-management abilities.
- Comfortable working in a fast-paced, patient-focused environment.
- Basic knowledge of CRM and computer applications.
What We’re Looking For
We are looking for someone who can listen before advising, communicate without overpromising, and create trust throughout the patient journey.
If you have healthcare knowledge, strong communication skills, and a genuine interest in patient interaction, we would love to hear from you.
Join AEONA
Where expertise meets empathy.
📍 Gurgaon | Full-time | On-site
📩 Apply: Send your CV to aeonaindia@gmail.com
Click on Apply to know more.
