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Lead Concierge – Luxury Residential Property | Boston, MA

Salary

$56k - $62k

Location

Boston, Massachusetts, United States

JobType

full-time

About the job

Info This job is sourced from a job board

About the role

About Us
We’re a well-established property management company celebrating 40 years of excellence. We’re looking for a professional, service-oriented Lead Concierge to oversee our concierge team at a luxury residential building in Boston.

Position Details

  • Schedule: Monday–Friday, 7:00 AM – 3:00 PM
  • Pay Range: $27–$30/hour (based on experience)

Benefits

  • Health Insurance (eligible on first day)
  • Company-paid Dental Insurance (eligible on first day)
  • Vision Insurance
  • Life and AD&D Insurance (company paid)
  • Voluntary Life and AD&D options
  • 401(k) Profit Sharing Plan with company match
  • Competitive Paid Time Off package
  • 11 Paid Holidays
  • Employee Assistance Program (available 24/7 for employees and family)
  • Employee Referral Bonus Program
  • Mobile phone compensation

What You’ll Do

  • Lead, train, and motivate the concierge team to deliver five-star service
  • Coordinate team schedules, approve timecards, and ensure proper coverage
  • Greet residents and guests with professionalism and warmth
  • Manage incoming packages and deliveries using concierge software (Yardi preferred)
  • Oversee vendor access and property security protocols
  • Maintain clear communication with property management and residents
  • Step in for coverage as needed and assist with emergencies or special events

What You Bring

  • Prior concierge and supervisory experience required (luxury or residential preferred)
  • Strong customer service, communication, and organizational skills
  • Proficiency with Microsoft Office (Outlook, Word, Excel)
  • Ability to walk or stand for extended periods and lift up to 25 lbs
  • Calm, professional demeanor in high-pressure situations
  • Dependable, detail-oriented, and team-focused attitude

About the company

Manages luxury residential and commercial properties in Boston.

Skills

Microsoft Office
Yardi