Software Engineer – Engineering Support

Mediaocean, a global leader in ad tech with over $200B annualized ad spend managed through its platform, is hiring a Software Engineer for its Engineering Support team in Pune. You'll be part of a high-impact team supporting Mediaocean's enterprise-grade ad infrastructure. This is a full-time opportunity to work across global teams, troubleshoot complex systems, and build your career in one of the most innovative media technology companies. Key Responsibilities: Investigate and resolve technical escalations in a high-volume enterprise web application Analyze application logs and perform root cause analysis for production issues Collaborate with L1 support, QA, and dev teams across global offices (Australia, US) Maintain accurate ticket documentation in CRM Contribute actively to internal knowledge base and SOP documentation Provide high-quality, timely responses to medium to high complexity issues Work in evening hours occasionally to support international time zones Required Skills: Proficiency in SQL (Oracle/MSSQL) – ability to write and debug queries Basic knowledge of Unix shell scripting Experience in debugging Java or .NET-based web applications Familiarity with enterprise-grade production support and incident handling Strong written and spoken communication skills Understanding of SOPs, escalation protocols, and customer handling in SaaS environments Preferred Experience: 1–3 years of relevant production or application support experience Ability to decipher log files and troubleshoot backend processes Exposure to CRM systems and global support operations

Mediaocean, a global leader in ad tech with over $200B annualized ad spend managed through its platform, is hiring a Software Engineer for its Engineering Support team in Pune.