Golden Opportunities
Website:
gojobs.biz
Job details:
Job Description
Roles and Responsibilities
Responsible for overseeing the end-to-end Operations delivery of large-scale portfolios.
Ultimate owner of delivery SLAs, quality standards, and KPIs (AHT, TAT, CSAT).
Champion the deployment of Generative AI tools and automation to enhance financial or operational data analysis.
Drive a culture of continuous improvement using Lean Six Sigma or Kaizen methodologies.
Manage attrition through engagement calendars and skip-level meetings to maintain high employee morale.
Skill Set
14–20 years of progressive experience in BPO/ITES or Technology services, with at least 5 years in a senior leadership role.
Should have experience in managing large teams.
Drives digital transformation through AI and automation.
Skills Required
RoleMedia Operations - Senior Manager
Industry TypeITES/BPO/KPO
Functional AreaITES/BPO/Customer Service
Required Education Graduation
Employment TypeFull Time, Permanent
Key Skills
Other Information
Job CodeGO/JC/2829/2026
Recruiter NameRamya V
Click on Apply to know more.