Innova ESI
Website:
innovaesi.com
Job details:
Workflow Monitoring
Troubleshooting; Ticket-Based Support; Minor Enhancements Execution; Documentation/Runbooks
Media AI tools (e.g., Roots Automation, HeyGen or similar), ITSM tools (ServiceNow), and basic observability concepts. Familiarity with cloud services (AWS) is desirable
L2 and L3 support required
Mandatory skills - Automation workflow production support, Workflow monitoring, Incident and ticket management, Break-fix troubleshooting, Root cause analysis, End-to-end validation, ITIL processes, Runbook documentation, Change support, Operational discipline, Stakeholder communication, Team collaboration
Nice to have skills - Roots Automation, Media AI tools (HeyGen or similar), ServiceNow, Observability basics, Log analysis, Integration support, AWS cloud, Performance monitoring, Workflow optimization, AWS certification
Interview Mode - Virtual Interview
Work Model - Hybrid Model
Location – Bangalore
Click on Apply to know more.