Quess Corp Limited
Website:
quesscorp.com
Job details:
Job Description:
• Minimum 2+ years of experience on Medallia, with strong technical expertise in building end to end survey programs in Medallia.
• Develop collaborative, strategic partnerships with clients, driving their CX strategies through Medallia solutions and ensuring alignment with global best practices.
• Play a key role in delivering actionable insights to clients, including designing optimal approaches for insight delivery via Medallia dashboards, workflows, and advanced analytics.
• Support and mentor the team to maintain 100% quality delivery across projects, ensuring adherence to client objectives and Medallia standards.
• Continuously upgrade knowledge on the CX domains, staying current with Medallia product enhancements
• Own the complete technology path and integrations with Medallia and other CX/EX tools, ensuring seamless connectivity with CRM systems (e.g., Salesforce), HR platforms, and APIs.
• Implement industry best practices in survey design, sampling methodology, naming conventions, questionnaire development, analysis planning, and insight generation using Medallia features.
• Maximize the potential of Medallia platform capabilities, including:
o Survey end to end flow
o Text Analytics and Natural Language Processing
o Predictive Intelligence and Driver Analysis
o Digital intercepts and conversational feedback
o Advanced dashboards and role-based reporting
o Action planning and closed-loop feedback workflows
• Collaborate with technical specialists to design and deliver outstanding VOC programs, leveraging Medallia integrations and automation for efficiency.
• Provide critical insights on analytical techniques, ensuring robust data interpretation and actionable recommendations for clients.
• Facilitate synthesis across multiple data sources—primary, secondary, and client systems—to deliver research-driven insights through Medallia.
• Understanding of JavaScript, HTML, XML and API integrations for advanced customization within Medallia workflows.
• Experience with CRM integrations, especially Salesforce (SFDC), and other enterprise systems connected to Medallia.
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