Under the general supervision of the Community Manager, responsible for all phases of property operations
Responsible for maintaining property performance in the absence of the Community Manager
Maintains courteous communication with residents, applicants, fellow employees, and representatives of other companies
Assists Manager in training of staff and overseeing work performed by all staff members under their direction
Assist Manager with written evaluations of employees and make recommendations for salary increases and/or advancement
Conducts tours of the community and apartment homes, and process and screen applications for verification on a daily basis
Collects and posts rents; make daily bank deposits
Maintains and faxes the in daily deposit log recap
Assists Manager with processing/maintenance of all payables, expense journal, monitoring of budget
Supervises outside contractors working on property
Handles all details of move-ins including overseeing preparation of paperwork, and inspecting units prior to move-in
Handles all details of move-outs, including move-out inspections and completion of security deposit disposition in accordance with company timeline
Oversees completion of various required reports including:
Daily (morning) & and weekly reports
Monthly apartment status
Lease expiration report
Market surveys
Owner’s letter
Variance report
Assist Manager with completion of month-end closeout, including running reports, computer back up, copying and submitting all paperwork to corporate office
Is aware of and works within established budget; notifying the Manager of any possible variations
Ensures maintenance or other personnel ordering for the property is aware of the budget and spending limits
Organizes and prepares notices including
Lease renewals
Payment reminders
Balance dues
Non-compliance
Follows up on notices as necessary
Assists Manager in overseeing scheduling of maintenance requests and apartment turnovers
Follows up with residents to ensure requests are completed in a timely manner and to their satisfaction
Ensures all maintenance emergencies are taken care of and residents are always informed of any work- order delays
Establishes schedules for on-call emergency personnel
Ensures answering service is notified of changes in staff or on-call personnel
Reports accidents and emergency situations to the corporate office immediately and prepare the proper reports
Regular and reliable attendance and punctuality at work
Is aware of and operates within OSHA (Occupational Safety & Health Act) standards and company safety policies at all times
Responsible for thorough knowledge and adherence of the Company’s policies and procedures
Responsible for maintaining the required property dress code and ensuring a professional appearance and attitude at all times
Responsible for maintaining Grace Hill /Vision training as required