Job Summary
The Pain Clinic Receptionist serves as the first point of contact for patients and visitors, providing a welcoming and professional experience in a fast-paced medical environment. This role is responsible for managing patient check-in and check-out, scheduling appointments, verifying insurance information, collecting payments, and supporting the clinical and billing teams. The ideal candidate is compassionate, detail-oriented, and committed to providing excellent customer service to patients experiencing chronic or acute pain.
Duties/Responsibilities
- Greet and check in patients in a courteous and professional manner.
- Schedule, confirm, and reschedule patient appointments efficiently.
- Verify insurance eligibility, collect copayments, and update demographic information.
- Answer phones, route calls, and respond to messages promptly and professionally.
- Coordinate with clinical staff to ensure smooth patient flow and timely rooming.
- Filter through referrals & schedule accordingly
- Collect and post patient payments; balance cash drawers and prepare daily deposits.
- Maintain confidentiality of patient records and comply with HIPAA regulations.
- Forward medical records requests into the proper clinical inbox for processing.
- Communicate with patients regarding appointment reminders, required paperwork, and follow-up visits.
- Maintain cleanliness and organization of the front office and waiting area.
- Provide administrative support for the pain management team as needed.
- Communicate clearly and courteously with patients, providers, and team members.
- Adhere to all confidentiality, safety, and compliance policies and procedures.
- Print & Prepare all New Patient paperwork, procedure checklists, & consent forms filling in all applicable areas
- Check personal clinical inbox daily (in the morning, throughout the day, and before the end of your shift) to ensure timely responses to any pending needs.
- Check voicemails at the beginning of every shift and call the patients back and address their needs. Check voicemails again after lunch breaks & address.
- Perform other related duties as assigned.
Qualifications/Experience
· Education: High school diploma or equivalent required; medical office or billing coursework preferred.
· Experience: Minimum of one year of experience in a medical office setting, preferably in pain management, orthopedics, or physical medicine.
· Skills and Abilities:
· Excellent communication and interpersonal skills.
· Strong attention to detail and accuracy.
· Proficiency in electronic medical records (EMR) and Microsoft Office applications.
· Ability to multitask and manage competing priorities in a busy clinical environment.
· Compassionate and professional demeanor when interacting with patients in pain.
· Working knowledge of medical terminology, insurance processes, and HIPAA compliance.