Director, Product Delivery & Customer Support

The Director of Delivery and Support for McKesson Compile is a pivotal leadership role within our organization. This individual will be responsible to lead a team of dedicated Data Experts and Customer Support team members overseeing the delivery of our data products, supporting our sales teams and customers through the commercialization life cycle, ensuring exceptional customer support. This is a critical team at McKesson Compile and a key differentiator in how we serve our customers. The team sits within the Customer Success org, and the role reports into the Head of Customer Success. The Director will work closely with cross-functional teams, including Product Development, Sales, Engineering, and other Customer Success teams to ensure that our customers receive the highest level of service and support. This role requires a strategic thinker with a strong background in the US healthcare data, project management, and customer service. We are looking for an experienced leader to help us scale and continue to deliver premium support services and respond with agility to our evolving customer needs.

Established in 1833, McKesson is a US Fortune 10 global leader in healthcare supply chain management solutions, retail pharmacy, healthcare technology, community oncology, and specialty care. We partner with life sciences companies, manufacturers, providers, pharmacies, governments, and other healthcare organizations to help provide the right medicines, medical products, and healthcare services to the right patients at the right time, safely and cost effectively. Based in Bangalore India, McKesson Compile's data is a comprehensive, full linked system of record for the US Healthcare market, with intelligence on 2M+ healthcare professionals (HCPs) and over 800K facilities. Compile's data includes high capture medical and pharmacy claims, closed capture Medicare claims (100%), along with best-in-class provider affiliations and customer master.