Manager People Experience

Role Summary About McDonald's: One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe. Location Hyderabad Experience Range 5 - 9 years Must-have Skills Project Management or Program Management Employee Engagement or Employee Engagement Strategy or Employee Engagement Solution Data Analytics or Reporting Job Description Position Summary: Manager, People Experience McDonald's has an exciting opportunity for a Manager, People Experience (Engagement Strategy Lead) based in our India Global Business Services Office. As part of our efforts to continually improve employee experience and strengthen our culture, you will design and implement new people Listening and Survey strategies, analyze listening data and provide actionable insights to improve restaurant and corporate culture and employee engagement. The role is essential to ensuring that our teams have a voice in shaping an inclusive, productive, and engaging workplace. This individual will work closely with HR, leadership, cross-functional leads and vendors to ensure listening solutions and surveys capture meaningful insights and drive actionable changes. The ideal candidate will have a strong background in listening strategy, data analysis, and an understanding of how to translate findings into practical strategies to improve restaurant culture and employee engagement. Who we're looking for: Responsibilities In addition to following McDonald's policies and procedures, principal accountabilities include, but are not limited to: Strategy Design: Listening and Survey Strategy Development: Lead the design and development of new people listening strategies tailored to the restaurant and corporate environment, ensuring that they capture key insights related to employee engagement, culture, and workplace/environment Questionnaire Design: Create and refine survey questionnaires, ensuring that questions are clear, relevant, and designed to generate actionable feedback and aligned to broader People function strategies Survey Methods: Develop and implement different survey methodologies (e.g., pulse surveys, annual engagement surveys, exit surveys, ongoing listening, cultural assessments) to address specific objectives and timelines for the business Third-Party Vendor Management: Partner with cross-functional team to manage relationships with third party to ensure the timely and accurate delivery of solutions Strategy Execution: Listening Solutions and Survey Deployment: Oversee the program management and execution of listening solutions and surveys across restaurant and corporate locations, ensuring maximum participation and a representative sample of employees. Manage survey logistics, tools, and platforms for seamless execution Communication Strategy: Develop a clear messaging and communication plan to engage leadership at the appropriate milestones and to encourage participation in all aspects of Listening, including surveys, ensuring employees understand the purpose, importance, and confidentiality of the process Stakeholder Collaboration: Collaborate with leadership and operational teams to align survey timing, budget, costs and focus areas with organizational priorities. Data Analysis & Reporting: Data Analysis: Analyze results of select listening channels data to identify key trends, patterns, and insights that reflect the current state of restaurant and corporate culture and employee sentiment. Actionable Insights: Provide clear and actionable recommendations based on results of all channels of listening, market representatives and leadership. Highlight areas of strength and opportunities for improvement in employee engagement, cultural health and culture. Continuous Improvement: Identify opportunities for continuous improvement in listening and survey design and analysis, ensuring that surveys evolve to reflect changing employee needs and organizational priorities. Project Management & Team Collaboration: Talent and Team Leadership: Inspire, develop and coach direct reports and develop a high performing team. Support the day-to-day team in India with quality of their work, resource planning and prioritization and portfolio/program management. Cross-Functional Collaboration: Collaborate with various departments, including HR, operations, market and restaurant leadership, to ensure alignment between listening strategy and survey objectives and the business's culture and employee experience goals. Project Leadership: Lead survey-related projects, including timeline management, resource allocation, and coordination across multiple stakeholders, ensuring surveys are executed on time and with high quality. Continuous Learning: Stay up to date on best practices in people surveys, employee engagement, and restaurant culture to continuously improve the survey process and impact. Qualifications Basic Qualifications: Degree in Industrial-Organizational Psychologic or Data Science, Human Resources, Organizational Development or a related field preferred Experience in Organizational Culture, Culture, People Analytics, HR or a related field Strong analytical skills with the ability to use data to evaluate programs and recommend improvements Proficiency in survey technology systems and tools Strong interpersonal and communication skills, with the ability to collaborate across teams and levels Experience with working through ambiguity Expert skills in team leadership Program and Project Management Preferred Qualifications: Proven experience working with survey creation, technology, and management for large, diverse organizations Proven track record in driving process improvements and aligning strategies and business priorities Excellent analytical, problem-solving, and data analysis skills Knowledge of HR compliance and data privacy regulations Strong business acumen Exceptional communication (verbal and written) and interpersonal skills Positive attitude and a willingness to learn; self-starter Strong ability to influence others; able to build and drive a strong business case for people as a growth driver Experienced in collaborating with cross-functional partners in a matrixed environment Continuous improvement and growth mindset Creating and leading high-performing teams

One of the world's largest employers with locations in more than 100 countries, McDonald's Corporation has corporate opportunities in Hyderabad. Our global offices serve as dynamic innovation and operations hubs, designed to expand McDonald's global talent base and in-house expertise. Our new office in Hyderabad will bring together knowledge across business, technology, analytics, and AI, accelerating our ability to deliver impactful solutions for the business and our customers across the globe.