Manager, Change Management (Chicago, IL, US, 60607)

McDonald's

Salary: $115k - $144k
Experience: 5+ yrs
Location: Chicago, Illinois, United States
Job type: Full-time

Required skills

Icertis CLM
Project management tools
Learning management systems

About the role

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Department Overview

The Change COE enables the human side of transformation at McDonald’s. We partner with leaders to drive enterprise agility, accelerate adoption of modernization initiatives, and build organizational capability for sustained change. Our mission: Make transformation work—everywhere, every time. Our vision: Change agility is our competitive advantage.

About the Role: We are seeking a Manager, Change Management / Organizational Change Management (OCM) to lead a change workstream for Contract Lifecycle Management (CLM)—a global, enterprise-wide legal technology and Legal Operations program sponsored by Global Legal & Compliance. The CLM program standardizes, digitizes, and streamlines end-to-end contracting across McDonald’s, establishing a One McDonald’s Way of Contracting supported by a single global CLM platform (Icertis CLM). This role is accountable for driving readiness, adoption, and sustained ways of working across legal and business stakeholder groups, ensuring the CLM transformation delivers measurable improvements in contract cycle time, consistency, policy/compliance, risk management, governance, and reporting/visibility. The role reports to the Senior Manager, Change Management (Change & OA COE), with a strong matrixed partnership to program and functional leadership.

Duties

What You’ll Do

Lead Sub-Workstreams within the CLM Program

· Own and execute sub-workstreams within the end-to-end change management (OCM) strategy and integrated change plan for the CLM program, aligned to McDonald’s enterprise change framework and program delivery milestones.

· Translate CLM process and Icertis system changes (workflows, templates/clauses, approvals, repository) into clear, role-based impacts, communications, training, and adoption actions for global legal and business audiences.

· Partner closely with program leadership, Global Legal, Compliance, Legal Operations, Product/Technology, and GBS stakeholders to ensure integrated delivery across process, technology, data, and service readiness.

Drive Adoption, Readiness & Measurement

· Conduct impact assessments, stakeholder analyses, and change readiness evaluations across regions and personas.

· Define and track adoption and readiness KPIs (e.g., training completion, go-live readiness, platform usage, contract cycle time, process compliance, stakeholder sentiment), including dashboards and reporting for leadership.

· Use data-driven insights to identify risks, adapt strategies, and accelerate adoption.

Enable Communications, Training & Performance Support

· Lead the design and delivery of targeted change communications aligned to program milestones and leadership messaging.

· Partner with training/L&D and product teams to shape the learning strategy and deliver role-based learning and performance support (job aids, quick guides, demos, office hours, hypercare, train-the-trainer).

· Ensure learning is embedded into day-to-day workflows and reinforced post go-live.

Advance Enterprise Change Capability

· Apply and champion McDonald’s enterprise change standards, tools, and ways of working.

· Share lessons learned and best practices back to the Change & OA COE to continuously strengthen enterprise change capability.

· Advise and coach leaders on change strategy, sponsorship behaviors, and outcome measurements

Qualifications

What You Bring

Required Qualifications

· Bachelor’s degree in Business, HR, Change Management, or a related field.

· 5+ years of experience supporting complex, enterprise-scale transformation initiatives.

· Strong expertise in change management methodologies, impact and readiness assessment, stakeholder engagement, and communications.

· Demonstrated ability to influence and lead across business, functional, and technology teams without direct authority.

· Proven experience defining adoption KPIs, readiness metrics, and value realization measures.

· Ability to thrive in fast-paced, ambiguous environments while managing multiple priorities.

Desired & Preferred Experience

· Experience supporting process-led global standardization programs, including global process ownership, local nuance management, and exception governance.

· Demonstrated success partnering with stakeholders in risk-managed, policy-driven environments.

· Experience designing and executing role-based training and performance support for legal and business requester audiences.

· Experience supporting global, multi-market deployments with persona-based change planning.

· Experience translating system capabilities (workflows, templates, clauses, reporting) into sustainable ways of working.

· Experience-led change, service design, and journey-based approaches.

· Strong process design, data-driven mindset, and storytelling skills.

· Experience working with globally distributed teams and cross-functional partners.

· Experience driving the adoption of an enterprise CLM platform (e.g., Icertis) and Legal Operations transformations

This role plays a critical part in enabling McDonald’s global legal and business teams to adopt a unified, modern contracting approach, reducing friction, managing risk, and accelerating business outcomes. You’ll help ensure that CLM is not just implemented, but fully embedded into how work gets done across the enterprise

Compensation

Bonus Eligible: Yes

Long - Term Incentive: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $115,872.00 - $144,840.00 per year

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.

Additional Information:

Benefits eligible: This position offers health and welfare benefits, including but not limited to comprehensive health insurance, which includes medical, prescription drug, mental health, dental and vision coverage, as well as, life insurance.

Bonus eligible: This position is eligible for a bonus, calculated based on individual and company performance.

Long term Incentive eligible: This position is eligible for stock or other equity grants pursuant to McDonald’s long-term incentive plan.

McDonald’s is an equal opportunity employer committed to the diversity of our workforce. We promote an inclusive work environment that creates feel-good moments for everyone. McDonald’s provides reasonable accommodations to qualified individuals with disabilities as part of the application or hiring process or to perform the essential functions of their job. If you need assistance accessing or reading this job posting or otherwise feel you need an accommodation during the application or hiring process, please contact mcdhrbenefits@us.mcd.com. Reasonable accommodations will be determined on a case-by-case basis.

McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Nothing in this job posting or description should be construed as an offer or guarantee of employment.

About McDonald's

Operate and franchise a global chain of quick-service restaurants.

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