Event Planning Coordinator (Chicago, IL, US, 60607)

Department Overview

This role serves as the central gatekeeper and ambassador for two critical service functions within Workplace Solutions: Scheduling Coordination and the Workplace Solutions Center (7700). The position is highly visible and customer‑facing, requiring daily collaboration with internal teams, vendors, and McDonald’s employees to deliver a seamless, welcoming workplace experience.

The ideal candidate is a proactive problem solver, excels at multitasking, and is deeply committed to delivering exceptional customer service. This role plays a vital part in ensuring that workplace operations, meetings, and events run smoothly from initial request through successful completion.

Accountabilities & Responsibilities

Scheduling Coordinator

As a Scheduling Coordinator, you are the trusted partner for employees planning meetings and events within McDonald’s Conference Center and Hamburger University.

• Serve as the primary point of contact for coordinating meeting and event space, ensuring accuracy, efficiency, and a high standard of service
• Reserve and manage Conference Center space in a timely and precise manner using EMS
• Collaborate closely with McDonald’s employees (customers) to:
• Schedule meetings and events
• Design room layouts and seating configurations
• Coordinate food and beverage selections
• Assist with catering menu recommendations
• Identify and confirm audio‑visual and technology requirements
• Own the end‑to‑end customer journey, supporting clients from initial inquiry through event execution with professionalism and care
• Balance multiple requests simultaneously while maintaining exceptional attention to detail, organization, and follow‑through
• Demonstrate a warm, welcoming presence with refined hospitality skills, a positive attitude, and a customer‑obsessed outlook

Workplace Solutions Center (7700)

As part of the Workplace Solutions Center team, you are a key resource supporting day‑to‑day facility operations and employee experience.

• Manage inbound facility service requests and customer calls through the Facility Services Portal
• Phone and email coverage is required 7:30am – 4:30 daily M-F
• Accurately document, track, and manage customer issues within Workplace Solutions platforms
• Coordinate vendor services and schedule appropriate resources to resolve service requests
• Raise complex or urgent issues to the appropriate Workplace Solutions functional teams
• Provide technical support and guidance for Workplace Solutions systems and tools, including:
• Room Finder and Facility portals
• Resolve issues requiring advanced critical thinking and problem‑solving skills
• Develop and maintain strong, collaborative relationships with:
• Team members – highly dependent on the success of this team
• Workplace Solutions functional teams
• McDonald’s Headquarters (MHQ) employees
• Regional and Divisional partners
• External Workplace Solutions vendors
• Support departmental priorities by assisting with special projects and additional responsibilities driven by business and organizational needs

Qualifications

• Preferred 2 plus years of experience in event booking, coordination, or a related hospitality or service‑focused role
• Hospitality degree is preferred, or a combination of college coursework and relevant professional experience
• Strong verbal and written communication skills with the ability to interact confidently at all levels of the organization
• Highly team‑oriented, adaptable, and flexible in a dynamic, fast‑paced environment
• Demonstrated commitment to delivering exceptional customer service
• Proven ability to manage demanding situations and customers with professionalism, poise, and a calm demeanor
• At times a flexible schedule is required to ensure adequate coverage
• This is an onsite role at MHQ with possible opportunities to work remotely after 3-6 months

Why This Role Matters

This position directly shapes the employee and guest experience across McDonald’s workplace environments. Success in this role means creating smooth, welcoming, and well‑coordinated experiences that reflect the organization’s commitment to excellence, hospitality, and service.

Compensation

Bonus Eligible: Yes

Benefits Eligible: Yes

Salary Range

The expected salary range for this role is $27.03 - $33.79 per year
 
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.