Enterprise Application Developer (JIRA)

Enterprise Application Developer

CORE PROFILE

The Enterprise Application Developer will play a crucial role in developing, configuring and maintaining platform solutions for key Enterprise Systems, including but not limited to Atlassian (Jira and Confluence) and Microsoft. This role involves a combination of technical implementation, administrative support, process development, governance and user support to ensure the optimal performance and cost-efficiency of these platforms

NATURE OF WORK

Platform Solutions Development and Implementation

• Atlassian (Jira and Confluence): Design, deploy, and manage Atlassian cloud-based products to fulfill user requirements across the enterprise. Work closely with Atlassian vendor in managing and supporting the Atlassian account of the company
• Microsoft: Perform routine administrative tasks to maintain the health and performance of the platform including governing user-access processes, license planning and allocation, and coordinating / troubleshooting incidents
• Collaborate with cross-functional teams to align platform solutions with business needs and objectives

Administrative Support

• Monitor system performance, identify issues, and implement corrective actions to ensure optimal system functionality
• Develop and maintain documentation for system configurations, processes, and procedures.
• Identify opportunities for process improvement and implement initiatives to enhance system efficiency and reduce maintenance costs.

Continuous Improvement

• Promote a culture of continuous improvement by identifying and implementing best practices for platform management.
• Evaluate new technologies and tools to enhance platform capabilities and reduce operational cost.s
• Provide recommendations for system upgrades and enhancements based on industry trends and emerging technologies.

Governance

• Ensure security policies are enforced, implemented and up to date.
• Initiate activities designed to improve governance and compliance of Enterprise Systems.

User Support.

• Provide level 1 and 2 support to address user queries and concerns related to the platforms.
• Troubleshoot and resolve technical issues in a timely manner to minimize disruption to business operations.
• Conduct user training and provide guidance on best practices for using the platforms effectively.

REQUIRED QUALIFICATIONS

• SMinimum Bachelor’s degree in Computer Science/ Engineering/ Information Technology or any related field
• 5 years experience in process automation design and development, preferably, in Finance and Banking industry
• Primary tool: Atlassian platform e.g. Jira, Confluence, JSM, JPD, etc.
• Secondary tool: Microsoft platform e.g. Microsoft Admin Center
• Experience in integrations with core banking systems and enterprise applications
• Experience working in Agile or iterative SDLC’s environment