Quality Assurance Specialist (Remote in New York)

Requirements

Description & Requirements

Maximus is currently hiring an Quality Assurance Specialist to support the New York State Office for People with Developmental Disabilities (OPWDD).

Maximus conducts conflict-free assessments for individuals who have intellectual and development disabilities on behalf OPWDD. For individuals ages 17 and younger, assessors utilize the Child and Adolescent Needs and Strengths (CANS) comprehensive assessment tool that helps to identify a child's strengths and needs, providing essential information for care planning and connecting individuals to appropriate services.

As a Quality Assurance Specialist , you will review assessments completed by field assessors to ensure accuracy, consistency, and compliance with program standards. You’ll also provide staff training, offer mentorship, and facilitate in-person training sessions once a month. The ideal candidate has experience with CANS/CAS projects, a strong eye for detail, excellent time management skills, and is tech-savvy with experience in quality assurance or training within behavioral health or social services settings.

This is a remote position open to candidates in New York State or the surrounding region.

Why Maximus?

At Maximus, we are committed to cultivating a positive and inclusive work environment, and we are pleased to offer the following:

🔄 Work/Life Balance Support - Flexibility tailored to your needs!

💰 Competitive Compensation - Bonuses based on performance included!

🛡️ Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance.

🌟 Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching.

🏝️ Paid Time Off Package - Enjoy PTO, Holidays, and extended sick leave, along with Short and Long Term Disability coverage.

🌱 Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP).

🏆 Recognition Platform - Acknowledge and appreciate outstanding employee contributions.

📚 Tuition Reimbursement - Invest in your ongoing education and development.

🎁 Employee Perks and Discounts - Additional benefits and discounts exclusively for employees.

🌟 Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs.

📚 Professional Development Opportunities: Participate in training programs, workshops, and conferences.

Essential Duties and Responsibilities:

• Apply knowledge of QMS processes and document control to meet the compliance of ISO 9001 business needs.
• Ensure activities and processes comply with ISO 9001 QMS standards, company QA standards and applicable contractual standards.
• Perform analysis and identify trends in the review of performance standards, work instructions, and policies and procedures; and recommend Opportunities for Improvement and Corrective and Preventative Action plans when necessary.
• Ensure that established performance standards, sampling and statistical process control procedures are followed.
• Train staff for the purpose of achieving and maintaining Quality Assurance goals.
• Coordinate and perform ISO based internal audits.
• Develop and maintain reports based on audit findings.
• Develop and implement corrective and preventive action plans based on audit findings.
• Develop other routine and ad-hoc reports when necessary.
• Develop updates and maintain quality manuals, and policies and procedures manuals.
  
  

Minimum Requirements

• Bachelor's degree in relevant field of study and 3+ years of relevant professional experience required, or equivalent combination of education and experience.
• 1 year of experience working with individuals with intellectual and developmental disabilities (I/DD)
• 1 year of experience in a compliance or quality assurance role within the health or human services field required
  
  

Preferred Requirements

• Advanced degree in a related field
• Professional experience working with CAS/CANS projects
• Experience with assessments (completion or review)
• Experience developing work instructions, and training staff
  
  

Home Office Requirements

• Maximus provides company-issued computer equipment
• Reliable high-speed internet service
• Minimum 20 Mpbs download speeds/50 Mpbs for shared internet connectivity
• Minimum 5 Mpbs upload speeds
  
  

EEO Statement

Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics.

Pay Transparency

Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances.

Minimum Salary

$

62,000.00

Maximum Salary

$

70,000.00

Maximus is committed to cultivating a positive and inclusive work environment. They offer work/life balance support, competitive compensation, comprehensive insurance coverage, future planning, paid time off, holistic wellness support, recognition platform, tuition reimbursement, employee perks and discounts, and professional development opportunities.