Lead Specialist, Federal Sales Operations

Maximus Federal Services is seeking a Lead Specialist, Federal Sales Operations. This role is part of the Federal Services segment's Sales Enablement and Operations Team, which supports the Federal Growth & Strategy Team in effectively adopting and utilizing sales systems, tools, and resources to ensure consistent and predictable growth. Key responsibilities include managing sales operations in Salesforce, providing Salesforce administration, and leading sales-related project initiatives. This is a remote position with a preference for candidates who can work in Easten Standard Time zone. Essential Duties and Responsibilities: - Sales Tools & Processes: Collaborate with market growth and strategy leadership to implement tools and processes that enhance sales effectiveness, including sales methodologies, lead and management knowledge content management, and performance metrics. Analyze and provide insights and recommendations based on Salesforce data to drive sales strategy and business growth. Manage the development and deployment of new sales tools and ensure their adoption across the sales team. - Process Optimization: Collaborate with sales leadership and stakeholders to direct optimizing sales processes, procedures, and policies. Manage and track record keeping of developing and executing successful enablement programs, content, and integrated sales communications. Lead initiatives to streamline sales workflows and improve efficiency, ensuring alignment with overall business objectives. - Sales Onboarding & Training: Oversee all sales training programs, from foundational training to continuous learning. Develop and maintain online and instructor-led courses, update recorded trainings, and improve courses based on feedback. Track and analyze training usage and effectiveness. Supervise the onboarding process for new sales hires, ensuring they are equipped with the necessary tools and knowledge to succeed. - Communications & Collaboration: Act as a liaison between the growth and strategy team and support services (proposals, marketing, operations, technical solutions, finance, contracts) to align activities, tools, and resources. Conduct partnership with sales operations and market growth and strategy team to drive scale and repeatability across the opportunity pipeline. Facilitate regular cross-functional meetings to ensure alignment and address any challenges promptly. - Technology & Content Management: Manage the internal business development site and organize all sales-related content for easy access. Create content maps, organize data, track analytics, and enhance sales performance. Oversee the maintenance and updating of sales content, ensuring it remains relevant and accessible to the sales team. - Oversee and maintain Federal Salesforce applications, including user licenses, setup, and case management systems. - Conduct Salesforce onboarding training for new hires and refresher sessions for federal users, focusing on best practices for data entry, opportunity management, and other sales activities. - Implement and communicate Salesforce updates, new features, and enhancements. - Ensure data integrity through quality checks, cleansing, and deduplication. - Contribute to the creation of data governance policies and procedures, such as the Salesforce User Guide, Standard Operating Procedures, Change Board policies, and Configuration Management. - Create and maintain Salesforce reports and dashboards to provide insights into sales performance, pipeline metrics, and key performance indicators, including custom reports as needed. - Collaborate with Sales Enablement & Operations leadership and other stakeholders to optimize sales processes within Salesforce, including lead management, opportunity management, forecasting, and productivity.

MAXIMUS provides business services to help governments operate health and human services programs, mostly at the state and national levels. The company's health services segment offers outsourced program management and administrative services,