Service Advisor
Max Motors Dealerships
- Salary
- $420k - $600k
- Location
- Richmond, Missouri, United States
- Job type
- Full-time
Required skills
- Scheduling software
- CRM
- Automotive service software
About the role
Overview
We are seeking a motivated and customer-oriented individual to join our team at Max Motors Dealerships. In this position, you will play a crucial role in ensuring customer satisfaction and smooth operations in our service department.
Key Responsibilities
- Act as the primary point of contact for customers regarding service needs.
- Assess customer service requests and provide accurate information on services and repairs.
- Schedule service appointments and coordinate with technicians for timely delivery.
- Maintain detailed records of customer interactions and transactions.
- Follow up with customers to ensure satisfaction and address any concerns.
Requirements
- Proven experience in a customer service role, preferably in the automotive industry.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and manage multiple tasks.
- Basic understanding of automotive systems and repairs is advantageous.
- Proficient in using computer systems and software for scheduling and record-keeping.
Nice to have
- Knowledge of dealership service processes and customer service best practices.
- Experience with automotive service software.
- Certification in customer service training or related fields.
About Max Motors Dealerships
Automotive dealership group selling and servicing new and used vehicles.
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