Essential Functions & Responsibilities:
• Collaborates with the Chief Operating Officer and Region Manager to implement a strategic 360-degree growth approach across all business lines (consumer, commercial, mortgage, investment, etc.).
• Drives business development through proactive outreach, relationship cultivation, and value-added financial solutions.
• Acts as the primary liaison for high-value business members, providing financial consultation, product recommendations, and tailored services.
• Responds promptly and professionally to all business services inquiries, ensuring timely resolution and member satisfaction.
• Visits regularly with business members and prospects to understand financial structures, assess needs, and recommend appropriate deposit and lending solutions.
• Prepares and presents loan requests within the authorized credit limits or to the Loan Committee as needed.
• Maintains responsibility for the accuracy and integrity of all pre- and post-closing documentation and procedures.
• Monitors select commercial accounts for delinquency and implements appropriate collection strategies in coordination with internal teams.
• Demonstrates working knowledge of all Business Services functions and supports team operations as needed.
• Provides education and training to internal team members regarding business products, lending guidelines, and service expectations.
• Represents the Credit Union at community functions, business events, and networking opportunities to expand brand awareness and cultivate referral sources.
• Conducts field visits to businesses within the Credit Union’s field of membership to offer solutions and gather market intelligence.
• Stays current with local economic conditions, industry trends, and evolving regulations affecting commercial banking and lending practices.
• Ensures all activities adhere to internal policies, lending standards, and regulatory requirements.
• Meets or exceeds individual and departmental goals related to loan production, deposit growth, and net income generation.
• Regularly reports progress toward goals and proactively adjusts strategies as needed.
• Provides leadership, mentorship, and guidance to department personnel to ensure performance aligns with organizational objectives and regulatory standards.
• Leads by example as a proactive, results-driven professional who fosters a culture of collaboration, accountability, and continuous improvement.
• Effectively communicates, inspires, and motivates team members while celebrating successes and addressing challenges with transparency.
• Conducts annual performance reviews to assess and guide employee development.
• Oversees employee timesheets, ensuring accuracy and compliance with labor policies.
• Assists with the preparation and management of the department’s annual budget with a focus on accuracy, resource optimization, and cost-effectiveness.
• Assists with the department business continuity and vendor management initiatives to ensure operational resilience and effective third-party partnerships.
• Prioritizes MAX’s overall success over individual achievements, consistently demonstrating a member-first mindset and a commitment to trust and core values.
• Utilizes a "Find A Way" approach and continuous improvement methodologies to identify and implement solutions that enhance team performance and member experience.
• Possesses analytical thinking skills and is proficient in conflict resolution.
• Upholds core values and builds team member and customer relationships.
• Completes all training as required.
• Performs other duties as assigned.