Cremator Service Technician (MD, US)

POSITION SUMMARY

Matthews Environmental Solutions is a globally recognized leader in cremation equipment and combustion technology. Our products and services meet some of the world’s most demanding performance and environmental standards, and we are proud to support customers across the globe with innovative, reliable solutions.

We are currently seeking a Cremator Service Technician to join our growing team.

As a Cremator Service Technician, you will travel to customer sites to install, service, troubleshoot, and maintain cremation equipment and related systems.  Installations range from stand-alone systems to complex system integration with manufacturing, distribution, and processing lines including installation and integration of PLCs, encoders, sensors and software. This role combines hands-on mechanical and electrical work with customer interaction and technical problem-solving.

Compensation & Perks

• Base total compensation package of $75k+ (includes hourly rate, overtime, and daily per diem).
• Get paid to travel — while still being home on weekends!
• Clear career advancement path with 6 technician levels for continued growth and development!

If you enjoy hands-on technical work, solving complex problems, and traveling while building a long-term career with a stable global company, we’d love to hear from you!

WHY YOU'LL LOVE IT HERE

• Medical, Dental & Vision: Enjoy peace of mind with our comprehensive benefits package effective day 1, including an employer HSA (Health Savings Account) contribution.
• Earned Time Off: Recharge and rejuvenate with earned time off to spend on your terms.
• Paid Holidays: Celebrate special moments and create lasting memories with paid holidays.
• Financial Perks: 401(k) program with company match as well as an Employee Stock Purchase Program.
• Education Perks: We believe in your continued growth and offer educational assistance to support your professional development.
• Dependent Scholarship Opportunities: We care about your family's future, which is why we provide opportunities for your dependents to pursue their educational dreams.

JOB RESPONSIBILITIES

• Assists with the installation of systems including custom applications.
• Repairs equipment at customer site.
• Provides technical assistance, via phone and email, to help troubleshoot and repair equipment, coordinates problem resolution with product services, engineering, customer service and other personnel.
• Tests and verifies electrical motors, sensors, control circuits, power circuits, and other items required to verify proper electrical wiring installation for control panels and their associated devices/motors.
• Verify mechanical and pneumatic components are properly installed.
• Recommends repairs, replacements and other solutions.
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including customers, distributors and team members.
• Maintains equipment inventory, tool kits, repair parts and company vehicle.
• Provides service support for sales during sales calls and provides support for new products, working with product management and sales.
• Submits reports and documentation and maintains necessary system information for job tracking.
• Completes system information in a timely manner to ensure accurate and timely billing.
• Promotes sales of maintenance agreements, new products, spare parts and consumables.
• Arranges for transportation, lodging, and meals during trips.
• Additional duties as assigned.

QUALIFICATIONS / REQUIREMENTS

• Associates degree and/or certification/apprenticeship in technical, mechanical, electrical technology or engineering, computer science or related field
• 4+ years of previous experience; or equivalent combination of education and experience
• Routine travel either locally, nationally, and/or internationally may be required
• Basic degree of proficiency in MS Office Suite, Outlook & Internet applications
• Basic analytical, prioritizing, interpersonal, problem-solving, presentation, budgeting, project management (from conception to completion), & planning skills
• Strong verbal and written communication skills (including analysis, interpretation, & reasoning)
• Basic understanding and application of mathematical concepts
• Ability to develop and maintain collaborative relationships with peers and colleagues across the organization, as well as, internal and external clients
• Ability to work well autonomously and within a team in a fast-paced and deadline-oriented environment
• Ability to work with and influence peers and management
• Self-motivated with critical attention to detail, deadlines and reporting
• Ability to read and understand electrical drawing schematics
• Valid Driver’s License
• Understanding of electrical principles
• Understanding of motor control
• Possess a mechanical aptitude; ability to use a large variety of hand tools and basic knowledge of power tools, forklifts, welding equipment, and cutting torch
• Ability to work overtime as necessary 
   

PHYSICAL ASPECTS / WORK ENVIRONMENT

• Regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; and talk, hear and see.  
• Regularly lift and/or move up to 50 pounds, and occasionally up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• Regularly/Occasionally exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, extreme cold & heat, risk of electrical shock, and toxic or caustic chemicals.
• The noise level in the work environment may be high.
  *Reasonable accommodations may be made to enable individuals to perform the essential functions.