Technical Account Manager (Remote)

In this role, you will serve as the primary technical lead to guide key customers through implementation, integration, and expansion of their use of Mattermost as the central communication platform for their DevOps and technical teams. A key part of your job will be to identify and architect the key points of integration for the Mattermost platform within the customer's environment and work with the customer to implement these integrations utilizing customer, or partner-led development expertise. Delivering our predefined Onboarding Journey process, and helping to evolve this process through continuous improvement will be key. This is a highly technical role for people who also enjoy interacting with and enabling customers to unblock the power of Mattermost's product. You have a growth mindset and you constantly seek to understand blindspots and challenges - whether it's a customer's unique need or interacting with new technologies. You feel comfortable tackling issues, enjoy digging into technical details with customers, and are energized by solving challenges across a diverse range of technologies from databases to Docker, and cross-platform mobile development to RESTful web services. This role is U.S. based.

At Mattermost, we build the #1 collaborative workflow solution for defense, intelligence, security, and critical infrastructure organizations. Trusted by governments, financial institutions, and technology companies, our platform enables secure, efficient operations for the world's most critical teams. We're dedicated to empowering organizations to operate with confidence, reducing risks, and accelerating productivity. Guided by our core values of Customer Obsession, Earn Trust, Self Awareness, Ownership and High Impact, we collaborate closely with our customers to deliver solutions that meet complex needs and drive success.