Support Tech Tier I (OKC/FT) Non-Safety Sensitive

This role is located on-site in Oklahoma City!

EXAMPLES OF WORK PERFORMED FOR SUPPORT TECH TIER 1:

• Answer staff calls and assists with questions in person and via phone on all company supported applications
• Troubleshoot basic computer problems
• Determine source of computer problems
• Advise staff on appropriate action
• Serve as liaison between staff and Tier 2 teammates to resolve issues
• Provide recommendations on company application and hardware purchases
• Document resolutions for future reference
• Examples could include; Add, update and remove users from Active Directory, MS Exchange, Cisco phone system, Citrix applications, and Unix.
• Troubleshoot printing, desktop hardware and software, user permission issues and point of sale hardware
• Perform any other duties as directed by management

Perks that come with the job as Support Tech Tier 1:

• Fun work environment!
• Benefits Package: Health, Dental & Vision, 401k Matching, Life Insurance, HSA, FSA, Accident, Critical Illness, and Hospital Indemnity coverage, Short and Long Term Disability and Employee Assistance Program
• Paid Vacation
• Employee Discounts 10%
• Gym onsite

EMPLOYMENT STANDARDS FOR SUPPORT TECH TIER 1:

• Degree in computer science, MIS, or business administration supplemented with one or more courses or certifications in current technology preferred.
• Experience with hardware and software installation in a PC environment.
• General knowledge of new technologies and business software.
• Knowledge of windows desktop products and of setting up new users in active directory.
• Ability to administer user email accounts and support networked printers and multi- function printing devices; working knowledge of PC components.
• Ability to manage multiple projects, activities, and tasks simultaneously.
• Facilitation and change management skills.
• Highly developed verbal and written communications.
• Ability to learn and comprehend new technologies with minimal management.
• Basic typing; ability to repetitively use arms, hands and fingers; ability to communicate effectively with team members.
• Positive attitude when working with customers.
• Knowledge of employment and merchandise handling procedures.

PHYSICAL ACTIVITY REQUIREMENTS: To successfully perform the essential functions of the job, an employee must be able to perform the following: Stooping, kneeling, crouching, reaching, standing, walking, pulling, talking, hearing/listening and repetitive motion.

Heavy Work: Lifting up to 45 lbs occasionally.

Work Environment: Indoor climate-controlled environment.

Mathis Home promotes and maintains a drug-free work environment. Mathis Home is an Equal Opportunity Employer.

As a family-owned and operated business since 1960, Mathis Brothers Furniture remains as a top home furniture retailer. MBF has a longstanding reputation in the home furnishing industry by reaching a broad spectrum of guests and turning houses into homes for over 50 years. Each of our furniture stores located in Oklahoma City, Oklahoma and Tulsa, Oklahoma and Indio and Ontario, California features a large showroom offering diverse home furnishings perfect for any room in your home. Mathis Brothers offers shoppers an impressive selection of pieces from over 50 renowned furniture brands, including value-priced items to the heirloom quality pieces at everyday low prices. Mathis Brothers also touts a wide array of aftercare services including furniture protection plans and warranties. In addition, we strive to make the planning and purchasing processes easier by featuring several guest services at www.mathisbrothers.com. Our company is also committed to helping shoppers achieve exactly the home they seek. We employ a knowledgeable and friendly team of salespeople, customer service representatives and complimentary in-home design team at each of our furniture store locations available 7 days a week. Since 1960, family-owned and operated Mathis Home has continued to revolutionize the furniture industry nationwide as a one-stop home furnishings retailer. Formerly known as Mathis Brothers Furniture, we remain committed to our family values and are proud to be part of your home for some of life’s greatest moments. From our family to yours: Welcome home. Mathis Home offers an incredible selection of everything from competitively priced premium furniture brands to popular value brands, including Ashley; Lane; Bernhardt; Serta; Tempurpedic and much more…perfect for any room in your home. Additionally, Mathis Home provides superior service, a complimentary in-home design team and the largest selection of in-stock merchandise with convenient free delivery service available se