L7 Customer Success Manager, Advisors

Managed high-value enterprise accounts, asisting them operationally by understanding their business case, identifying gaps and providing strategic advise to align Ozonetel CCAAS /UCAAS solution with business goals achieving 124% YoY revenue growth. Reduced churn from 14% to 3% by strategizing and implementing proactive health checks, adoption strategies, and real-time feedback loops. Oversaw end-to-end client on-boarding & product implementation, including custom enhancements, feature requests, integration with 3rd party CRMs (Salesforce, Leadsquared, ZOHO etc) improving TTV by 50% through checklist-driven project management. Conducted 20+ quarterly business reviews with CXOs, resulting in 30% growth in upsell revenue by showcasing Performance/Status reports, value added and omnichannel solution capabilities , contributing to 124% overall account revenue growth YoY. Created a frictionless environment between internal team and customer , translating customer feedback into product enhancements, by creating RFP, executing POC, Beta testing, contributing to 25+ custom feature requests and product enhancements. Received recognition for most customer testimonials (100+ on G2) on platforms like G2 and Salesforce Marketplace.

Work with us. Learn more about jobs at Mastercard. See job openings and apply today.