Official Title: eCourts Business Analyst - Probate and Family Court
Pay Grade: Management
Salary Range: MGT Entry Level Pay $91,356.20 to Pay Range Maximum $134,792.32
Salary Notes: This position is designated as a Management. Starting Salary will be based on a review of qualifications and experience.
Departmental Mission Statement: To deliver timely justice to the public by providing equal access to a fair, equitable and efficient forum to resolve family and probate legal matters and to assist and protect all individuals, families and children in an impartial and respectful manner.
Organizational Profile: http://mass.gov/courts/court-info/trial-court/pfc/
Notes: THIS POSTING IS FOR CURRENT TRIAL COURT EMPLOYEES ONLY
Position Summary: An eCourts Business Analyst is a professional position supporting the eCourts strategic program. The Analyst will serve as a member of the eCourts matrix team, responsible for representing and supporting a specific Trial Court Department. The Analyst is responsible for leading a Trial Court Department’s eCourts design, configuration, documentation, training, implementation, and for ongoing support of eCourts initiatives. Each eCourts Business Analyst will regularly communicate with all departmental Administrative Office senior staff and court officials, and collaborate with the Statewide Manager for eCourts, the Judicial Information Services Department, and all other eCourts team members and stakeholders to ensure a coordinated and well supported Trial Court transition to a full eCourts operational environment.
Essential Functions and Responsibilities:
• Acts as primary liaison between Trial Court department and eCourts Program;
• Provides departmental functional expertise in support of eCourts initiatives during the requirements, design, testing and implementation phases;
• Engages in regular communication and outreach regarding eCourts initiatives to ensure all levels of the department are kept informed;
• Ensures departmental eCourts activities and tasks are assigned and tracked;
• Organizes and runs departmental working teams to support the gathering of business requirements;
• Provides ongoing support to the department’s eCourts initiatives, business processes and applications;
• Provides direct support to users, including troubleshooting with/for user’s complex problems involving various eCourts systems;
• Assists in the creation and delivery of related user documentation and end-user training; and
• Performs other related duties as required.
Job Competencies: All applicants must be able, through the interview process, to demonstrate knowledge and understanding of the following areas:
Ethics and Values Communicates and demonstrates the ethics and values of the Trial Court.
Mission Understands, upholds, and communicates the Trial Court missions.
Applied Knowledge Understands information services operations, specialized tools, applications, and software, with some understanding of the various court departments and divisions.
Problem Solving Ability to successfully address infrastructure issues, draw conclusions, and make recommendations.
Customer Service Conducts oneself in a courteous and professional manner towards both Trial Court employees and the public.
Performance Measurement Understands the value and importance of performance measures as a basis for both individual and departmental assessments.
Commitment to Diversity Promotes an environment of diversity through understanding, respect, and positive communication with persons of varied economic and cultural backgrounds.
Collaboration Works with others cooperatively, demonstrating a willingness to be a team player, and contributing to a work environment that focuses on shared departmental goals.
Continuous Learning Demonstrates a commitment to continuously improving himself or herself through professional development.
Minimum Requirements: The following are the minimum requirements to be considered for the position of eCourts Business Analyst:
• A Bachelor’s degree and (3) three years of fulltime, professional experience in supporting business operations, the major duties of which included at least two or more of the following functions: court case management and operations, information technology, project management, digital business solutions for customers, and data analytics; or an equivalent combination of the required education and experience.
Preferred Knowledge, Skills, and Abilities:
• A Master’s or other advanced degree is a plus;
• Strong customer service skills;
• Knowledge of departmental court processes;
• Familiarity with the MassCourts case management system for interfacing with the eCourts business model;
• Excellent interpersonal, written, and oral communication skills;
• Demonstrated ability to balance, prioritize and organize multiple tasks;
• Demonstrated ability to work collaboratively in teams and across organizations;
• Demonstrated ability to accept feedback and adjust plans accordingly;
• Demonstrated ability to build strong working relationships inside and outside the organization;
• Basic analytical skills to evaluate information gathered from multiple sources, consolidate details and extract functional requirements;
• Demonstrated ability to effectively translate user requirements into business, functional and test scenarios for projects of various sizes and complexity;
• Ability to analyze complex issues and information relating to systems and programs;
• Ability to effectively communicate technical information to non-technical people;
• Ability to work effectively alone, as member of a team, and as a team lead.