RPA Business Analyst

Who We Are – MassMutual India

Since 1851, MassMutual’s commitment has always been to help people protect their families, support their communities, and help one another. Therefore, we want to inspire people to Live Mutual. We at MassMutual value diversity and inclusion. We’re people helping people

A career with us means you will work alongside exceptional people and be empowered to reach your professional and personal goals.  Our employees are the foundation of what makes MassMutual a strong, stable, and ethical business.  We seek and value unique and varied perspectives and experiences because we believe we are stronger when all voices are heard. We invite you to bring your bright, innovative ideas to MassMutual as we continue to help millions of Americans rely on each other.

Together, we’re stronger.

Job Description

Job Title: RPA Business Analyst 
Location: Hyderabad  

The Opportunity  

Enterprise Automation Business Analyst will work closely with business teams to review their processes end-to-end, identify opportunities for building automation using RPA (Robotics Process Automation) software, and suggest process improvements to make automation viable. Additionally, the Business Analyst will lead the RPA team in feasibility analysis, prepare detailed process analysis and automation requirement documentation, and work directly with developers and testers to solution new automation implementations.  The Business Analyst will maintain an ongoing relationship with business partners and technology partners.   

The Impact:  

The ideal candidate will have a strong background in process analysis and improvement for application or RPA design, as well as excellent communication skills. A successful candidate will be collaborative, highly analytical and detailed, passionate for process automation and problem-solving, and an excellent communicator.  

What to Expect as Part of MassMutual and the Team  

Regular meetings with the international Enterprise Automation team  

Focused one-on-one meetings with your manager  

Access to mentorship opportunities   

Networking opportunities including access to Asian, Hispanic/Latinx, African American, women, LGBTQ, veteran and disability-focused Business Resource Groups  

Access to learning content on Degreed and other informational platforms  

Your ethics and integrity will be valued by a company with a strong and stable ethical business with industry leading pay and benefits 

Responsibilities:

Process Analysis & Documentation: Conduct end-to-end process reviews and identify automation opportunities. Prepare Process Definition Documents (PDD) and Business Requirement Documents (BRD). Perform feasibility analysis for automation and recommend optimizations. 

Stakeholder Engagement: Collaborate with business process owners to capture requirements. Act as a liaison between business teams and RPA developers. Facilitate workshops and UAT sessions for automation validation.  

Solution Design Support: Work with Solution Architects and UiPath developers to ensure alignment of requirements and technical design. Participate in brainstorming sessions for automation solutions.  

Testing & Quality Assurance: Assist in creating test scenarios and validating automation outputs. Ensure compliance with enterprise non-functional requirements. 

Continuous Improvement: Identify reusable components and best practices for automation. Support adoption of advanced capabilities like Document Understanding, Communication Mining, and AI/ML integration. 

Basic Qualifications:   

Bachelor’s degree in computer science/computer engineering or related  

Proven experience in process analysis, process improvement, and RPA implementation  

5-8 years of related experience in Business Analysis, preferably within the Insurance or technology or financial services industry  

1-3 years application development or QA experience 

Minimum 3+ years UiPath or equivalent relevant RPA experience strongly preferred  

Good oral/written communication and strong commitment to professional/service excellence  

Strong analytical and problem-solving skills  

Excellent communication and interpersonal skills  

Effective relationship building skills  

Ability to work independently and collaboratively in a fast-paced environment   

Comfortable with ambiguity and unexpected challenges in an environment in its’ early stages of continuous improvement  

Affinity for a high-performance, project-oriented work environment; ability to pivot to critical path tasks as necessary  

Experience with RPA tools like UiPath, Automation Anywhere, or Blue Prism is highly desirable  

Proficiency in process documentation tools such as Visio, Lucidchart, or similar  

Proficiency in Microsoft Office suite (PowerPoint, Excel, Word)  

Experience with Intelligent Document processing, OCR/IDP, NLP, Agentic AI or other Artificial Intelligence automation capabilities is highly desirable  

Team oriented individual and self-starter who excels at learning new processes and business functions  

Enthusiasm to work with a global team. 

Flexibility to work in U.S. time zones preferred.  

Certifications (Preferred) 

UiPath Automation Business Analyst or UiARD certification. 

Agile/Scrum certification.  

Why Join Us?

We’ve been around since 1851. During our history, we’ve learned a few things about making sure our customers our top priority. In order to meet and exceed their expectations, we must have the best people providing the best thinking, products, and services. To accomplish this, we celebrate an inclusive, vibrant, and diverse culture that encourages growth, openness, and opportunities for everyone. A career with MassMutual, Great Place to Work® certified and India's Best Workplaces in BFSI 2023 - Top 50 organization means you will be part of a strong, stable, and ethical business with industry leading pay and benefits. And your voice will always be heard.

Does this sound like a great fit? Apply today!