Report

Guest Service Representative

Salary

$33k - $35k

Min Experience

0 years

Location

Columbia, South Carolina, United States

JobType

full-time

About the job

Info This job is sourced from a job board

Overview

About the role

Marriott Front Desk Agent

Job Description:

A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or concerns. The Front Desk Agent is the first point of contact for guests and must be knowledgeable about the hotel and its amenities.

Responsibilities:

Greet guests and check them in and out of the hotel.
Answer phone calls and respond to guest inquiries.
Handle guest requests and concerns in a timely and professional manner.
Provide information about the hotel and its amenities.
Assist with room reservations and changes.
Process payments and maintain accurate records.
Coordinate with housekeeping and maintenance staff to ensure guest satisfaction.
Perform other duties as assigned by management.

Requirements:

High school diploma or equivalent.
Previous experience in customer service or hospitality preferred.
Excellent communication and interpersonal skills.
Ability to work flexible hours, including nights, weekends, and holidays. 7a-3p, 3p-11p, or between.
Proficient in Microsoft Office and hotel reservation software.
Ability to multitask and prioritize tasks effectively.
Strong attention to detail and organizational skills.

Benefits:

We offer a competitive wage, Health and Dental Insurance, company paid Life Insurance, Short Term and Long-Term Disability Insurance, Vision, Critical Illness, Accidental, 401(k) and company match, paid vacation, paid holidays, paid sick days, free hotel rooms and hotel discounts.

E.O.E.

About the company

Full-service hotel offering lodging, dining, and event facilities.

Skills

Microsoft Office

Hotel reservation software