Website:
supportwire.app
Job details:
Company Description
SupportWire is a customer support platform built around an AI agent that focuses on resolving tickets end-to-end, rather than just triaging them. The platform combines an AI agent trained on help centers, documentation, and past conversations with a shared inbox for email, chat, and social, and a clean, fast help center experience.
SupportWire offers flexible workflows and automations without complex configuration, along with transparent flat pricing, a valuable free tier, and paid plans under $200 per month. It is designed for product teams, SaaS companies, and support leaders who want enterprise-grade tools without long-term lock-in or high costs. SupportWire is built by Skcript, a bootstrapped product company based in Chennai and operating since 2013.
What you'll do:
- Own SupportWire's marketing strategy, growth roadmap, and weekly execution rhythm.
- Define positioning, messaging, and category narrative for AI-native customer support.
- Build and improve landing pages, product pages, comparison pages, launch pages, and campaign pages.
- Run growth experiments across content, SEO, community, outbound, partnerships, paid, email, and product-led loops.
- Write crisp copy for the website, launches, ads, emails, product announcements, and sales collateral.
- Turn product releases into market moments.
- Build the analytics layer for marketing — attribution, funnel reporting, conversion tracking, and experiment learnings.
- Create systems for demand generation, lead capture, nurture, qualification, and handoff.
- Work with product to identify activation moments, expansion paths, and retention signals.
- Bring customer insight back into positioning, product, and roadmap decisions.
Who you are:
- You have built growth for a B2B SaaS product before. Ideally from early stage to repeatable motion.
- You write very well. Clear thinking. Sharp headlines. No fluff.
- You are technical enough to build, instrument, and automate parts of your own growth stack.
- You understand support, SaaS, AI, and product-led growth — or you can learn fast enough that it looks like you already did.
- You can zoom out into strategy and zoom in into a subject line.
- You are not allergic to numbers. CAC, conversion, activation, pipeline, retention — you know what has to move.
- You know when brand matters and when distribution matters more.
- You use AI tools every day to move faster, test more, and raise the quality bar.
- You don't wait for perfect data. You form a thesis, ship the experiment, and learn.
What you'll own:
- SupportWire's public narrative.
- The marketing site and conversion funnel.
- Launch planning and execution.
- Demand generation and growth experiments.
- Content strategy and distribution.
- Email and lifecycle marketing.
- Marketing analytics and reporting.
- Sales and founder-led GTM enablement.
Click on Apply to know more.