Elevate Now
Website:
joinelevatenow.com
Job details:
Key Responsibilities
CRM Management
- Own and manage CRM channels across Email, SMS, WhatsApp, App Push, In-App Messages, and web personalization.
- Execute lifecycle, engagement, and reactivation campaigns aligned to retention goals.
Journey Automation
- Build and optimize automated customer journeys across CRM platforms.
- Implement segmentation, triggers, and personalization to improve engagement and conversion.
Performance Tracking Reporting
- Monitor campaign metrics including deliverability, open rates, CTR, conversions, and retention KPIs.
- Conduct cohort and funnel analysis to identify trends and improvement opportunities.
- Prepare weekly and monthly CRM performance reports for internal reviews.
Optimization Insights
- Use customer behavior and feedback to refine messaging, segmentation, and automation logic.
- Test and iterate on subject lines, creatives, timing, and workflows to improve results.
Best Practices Trends
- Ensure CRM execution follows best practices in lifecycle marketing, automation, and consumer communication.
- Stay updated on CRM and retention marketing trends to enhance channel performance.
Interested candidates can share CV at
shruthi.upadhyaya@joinelevatenow.com
Qualifications
Requirements
- Hands-on experience with CRM platforms like MoEngage (preferred), WebEngage, or CleverTap.
- Strong understanding of CRM fundamentals, customer segmentation, and retention strategy.
- Experience in multi-channel CRM execution and journey automation.
- Analytical skills with the ability to interpret data and provide actionable insights.
- Familiarity with Zoho CRM is a plus.
- Strong communication and cross-functional collaboration abilities.
Additional Information
Work Setup
Work From Office - Delhi location
6 days work week ( Hybrid as per team requirement)
Must Have
Personal laptop
Stable Wi-Fi connection
Click on Apply to know more.