• 3+ years of body shop or collision center management experience
• Strong understanding of estimating systems (CCC, Mitchell, or Audatex)
• Proven track record of driving profitability and operational efficiency
• Excellent leadership, communication, and organizational skills
• Familiarity with OEM repair standards and insurance processes
Preferred Attributes
• Dealership experience (GM preferred)
• I-CAR or ASE certifications
• Strong problem-solving and decision-making ability
• High level of accountability and attention to detail
Operational Leadership
• Manage day-to-day body shop operations, including scheduling, workflow, and repair timelines
• Ensure efficient repair planning and blueprinting processes
• Monitor and reduce cycle time while maintaining quality standards
• Oversee parts ordering, returns, and coordination with the parts department
Financial Performance
• Drive departmental profitability through labor sales, parts gross, and cost control
• Monitor KPIs such as gross profit %, touch time, severity, and supplement rates
• Manage budgets, expenses, and vendor relationships
Team Management
• Lead, train, and develop body technicians, painters, and estimators
• Maintain technician productivity and efficiency targets (120%+ where applicable)
• Conduct regular performance reviews and enforce accountability standards
• Recruit and retain high-performing team members
Customer Experience
• Ensure consistent communication with customers throughout the repair process
• Resolve customer concerns quickly and professionally
• Maintain CSI scores at or above dealership expectations
Insurance & DRP Relations
• Build and maintain strong relationships with insurance partners
• Ensure estimates and supplements are accurate, timely, and well-documented
• Maintain compliance with DRP program requirements
Quality Control & Compliance
• Enforce OEM repair procedures and safety standards
• Conduct final inspections on completed repairs
• Ensure compliance with environmental and safety regulations (OSHA, EPA, etc.)
Key Performance Indicators (KPIs)
• Cycle Time
• Gross Profit % (Labor & Parts)
• Technician Productivity & Efficiency
• Customer Satisfaction Index (CSI)
• Supplement Frequency & Accuracy
• Work in Process (WIP) Levels
Mark Porter Auto Group is the premier automotive home in Southern OH & WV. We offer a vast selection of new & used vehicles from top brands, paired with exceptional customer service, expert financing, and certified care. Join our family of satisfied drivers and accelerate your career!