Let’s unpack this – Who are we?
Marcone is the leading provider of premium solutions, parts and equipment for professionals serving customers on their appliance parts, HVAC, plumbing and commercial kitchen needs. Headquartered in St. Louis, Missouri, Marcone is a multi-billion-dollar enterprise operating out of more than 200 locations throughout North America. Offering unparalleled product breadth, know-how across our national footprint and ease of doing business via leading-edge technology, servicers prefer Marcone because we amplify what they do best: take great care of their clients with speed, reliability and accuracy. Learn more about Marcone at www.marcone.com .
About Marks Supply
Since 1962, Marks Supply has provided top-quality HVAC, hydronics, PVF and plumbing products to customers in Ontario with a level of service recognized throughout the industry as exceptional. From OEM equipment to replacement parts to value-added support, Marks carries trusted brands such as American Standard and Ameristar. For more information, visit markssupply.ca .
Ever dream of doing work that makes a difference? Want to join a growing company? Here it is! We seek the talent of a dynamic
HVAC T echnical Support Specialist associate who seeks to bring their A-game to a collaborative team of talented professionals. You are not afraid to make an impact where your opinion matters in a company with a masterful, mature history that operates as best-in-class.
The Technical Support Specialist provides pre-sale support, post-sale support, and training to customers and employees. This role performs cross-functionally with other sales and support employees. Additionally, this role conducts product and employee training as needed.
Responsibilities
- Conducts personal interactions with customers and is representative of a company with strong ethical standards.
- Supports valued business relationships in all dealings with related departments, aiming to resolve customer and other issues in a timely manner. Approaches peers and customers with a spirit of favorable problem resolution.
- Facilitates and coordinates key personnel and technical/operational processes to ensure internal and external customer satisfaction
- Demonstrates high energy, mobility, initiative, and drive to enhance operations and achieve financial success.
- Travels to branch locations as needed.
- Plans and develops staff placement based on the company's needs and employee talent. Works to seek and develop staff to foresee impending turnover, growth, or other movement of key staff members.
- Maintains an open-door policy and productive approach to all employee communication.
- As needed, participate in unemployment claim hearings to present the facts of employee matters.
- Coaches, trains, and develops branch management in employee communication, investigations, and team development matters.
- Oversees and performs annual performance reviews for branch managers.
- Oversees all branch layouts and logistics.
Job Requirements
- 5 or more years’ experience with HVAC and related functions.
- 2-year HVAC degree or certificate
- High School diploma or its GED equivalent
- Aptitude for mathematical operations and numerical analysis
- Minimum keyboarding skills of 40 words per minute.
We provide equal opportunities for all employees and applicants for employment without regard to sex, age, race, religion, national origin, citizenship status, sexual orientation, gender identification, physical or mental disability, or any service, past, present, or future.
This job is sourced from a job board