About the role
As a Software Support Engineer, you'll dive into our codebase, squashing bugs and enhancing features to directly improve the user experience. This junior role offers incredible hands-on learning:
Technical Troubleshooter: Become the go-to for diagnosing and resolving complex software issues. Learn by doing as you read, debug, and fix code.
Design Collaborator: Contribute your keen eye to our UX, suggesting improvements to make our platform even more intuitive and robust.
Bridge the Support Gap: Team up with end-users, customer support, ops, and engineering to get those tricky tickets resolved and keep everyone happy.
Deliver Impact: Show your skills by independently tackling smaller bug fixes and contributing to larger projects under supervision.
Support & Development Synergy: Balance your time between resolving pressing support issues and participating in our scrum team's development sprints.
