Support Operations Manager, ManyChat

Manychat is growing, and so is its Support team. To keep up with the pace and scale, we're looking for an Operations Manager to smooth our expansion journey You'll lead the assessment, identification, development, and implementation of strategies, technologies, and initiatives We build world-class and industry-leading best practices to ensure our Support agents deliver unparalleled customer experiences You'll focus on enhancing the performance of the Customer Support team and improving collaboration with other teams within Manychat Gather system requirements, understand business needs, and identify resources as necessary to ensure customer and employee success Work closely with the Support Leads and other teams to define workflows, practices, and standards to ensure that Support agents can deliver fast, reliable, and accurate customer support globally, aligned on a common vision Contribute to the administering of all software systems used by Manychat's Customer Support team and deploy configuration changes when needed Run multiple projects simultaneously in an autonomous environment Report progress to the Head of Support and the rest of the team regularly

ManyChat provides a platform for the creation of customized chatbots without needing any experience in coding. The startup focuses on providing small businesses opportunities to equip the messaging services of their Facebook and Instagram business pages with automotive customer service tools. The company has grown a huge customer base of over a million businesses, powering more than a billion conversations each year. Though there is tough competition in this field, including new AI chatbots arriving on the market, ManyChat's focus on ease of use and code-free customization will likely ensure its ongoing popularity.