Senior Engineer - Service Desk Analyst (Spanish Support)

Provide 1st-level IT support to internal users with a special focus on Spanish and English-speaking regions. Handle hardware and software issues remotely or in person, ensuring prompt and courteous service aligned with MANN+HUMMEL IT standards. Main Tasks Provide 1st-level IT support to users via phone, remote tools, or onsite assistance. Troubleshoot standard hardware and software issues (aim for resolution within 15 minutes). Install operating systems and software using deployment tools. Perform Windows patching and software updates regularly. Monitor essential IT systems such as servers and backups. Maintain user profiles, roles, accounts, and email configurations. Collaborate closely with Local and Central IT teams. Deliver support in both Spanish and English. Complete other support tasks assigned by the supervisor.