Galaxy i technologies Inc
Website:
galaxyitech.com
Job details:
Forgerock Identity Management Role Descriptions: Provide Manhattan WMS operational support for RDC locations operating in a 24-hour environment for 2 DC operationsActively monitor support channels and address operational queries| business critical issues| and warehouse execution problems.Support order fulfillment issues across picking| packing| palletizing| loading| and related warehouse operations| ensuring minimal disruption to operations and order cutoff SLA commitments.Monitor| acknowledge| analyze| and resolve production incidents in collaboration with users| onsite partners| offshore teams| and cross-functional teams.Support priority production issues through escalation| impact assessment| technical analysis| and timely resolution.Collaborate with onsite/partner teams for HOTO| requirement clarification| incident updates| and blocker resolution.Participate in twice-daily HOTO discussions with onsite/partner teams to transition open items| pending clarifications| and operational priorities.Work on KLO tasks| vulnerability remediation| Jira development items| enhancements| and project-related design/development activities.Gather and clarify requirements for enhancements/projects in collaboration with business and onsite stakeholders.Design and develop technical solutions| support business approvals| assist UAT| and contribute to deployment and production go-live activities.Maintain SOP-based support execution and route non-SOP or priority issues to the appropriate shift or partner teams when required.Ensure clear documentation| incident handover| development handover| and knowledge continuity between onsite| offshore| and partner teams.
Essential Skills: Hands-on experience in Manhattan WMS On-Prem Version 2013 and above.Strong Oracle PL/SQL experience for database analysis| troubleshooting| data fixes| and support queries.Experience in Shell Scripting| Python| and Java Spring Boot for support automation| integrations| utilities| and development activities.Good functional understanding of warehouse operations including picking| packing| palletizing| loading| inventory movement| and order fulfillment.Experience in production support| incident monitoring| incident resolution| enhancement delivery| and application maintenance.Ability to work with DC users| onsite/partner teams| offshore teams| and cross-functional teams for incident resolution and requirement clarification.
Desirable Skills:
Keyword:
Experience Required: 6-8
Skills: Digital : PythonDigital : Spring BootPL/SQL~Unix Shell Scripting and text processing tools
current ctc:
expected ctc:
serving notice period||immediate only preferred:
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