Veterinary Assistant - Animal Care Specialist I

Area of Assignment: Veterinary Assistant
The Veterinary Assistant plays a crucial role in supporting the veterinary care provided to animals within the shelter environment. Working closely with veterinarians, veterinary technicians and shelter staff, the Veterinary Assistant ensures the well-being and health of animals under the shelter's care. The role involves conducting daily health checks on incoming animals and closely monitoring their health and behavior while in the shelter. It includes identifying and reporting signs of illness or distress to the veterinary team and assisting veterinarians and veterinary technicians during medical procedures, surgeries and examinations. Responsibilities also include preparing surgical suite, handling and restraining animals safely, administering medications, and maintaining accurate health records. The position requires administering vaccinations, tracking vaccination schedules, providing post-surgery care, and other duties related to the medical department. Ensuring cleanliness and sanitation of animal areas and collaborating with shelter staff to enhance the animals' well-being and adoptability are also essential duties.

Essential Functions
These are intended only as illustrations of the various types of work performed. The omission of specific duties does not exclude them from the position.

Assists with all aspects of the adoption process. Provide excellent customer service to visitors, volunteers, and adopters.

Positively interacts with volunteers and promotes a team environment.

Greets visitors to the shelter, answers questions, and assists visitors with their needs.

Delivers excellent, non-judgmental customer service to all visitors, adopters, fosters, and transfer partners in a friendly, informative and professional manner.

Provides basic and routine care for animals per department guidelines, including feeding, watering, and light grooming.

Supports animals with medical issues, which may include zoonotic disease, by medicating, treating, preparing special diets, observing and reporting, and assisting in the maintenance of required records.

Provides socialization, enrichment, and exercise for animals as directed. These activities include but are not limited to dog walking, training and playgroup.

Identifies behavioral issues and shares observations with team members and leaders. Follows behavior or training plans developed for specific animals.

Assist Foster Coordinator with foster appointments, supplies, return surveys and inputting information to the database.

Cleans work areas and preserves physical appearance of buildings and grounds, including scooping, raking, sweeping, mopping, and trash removal. Notes maintenance or repairs needed and reports per protocol.

Follows policies, procedures, and task lists for daily lifesaving outcome assignments, including accurate and timely communications, work completion, data entry, and recordkeeping.

Strictly adheres to established safety procedures to protect self, co-workers, and the general public.

Attends job-specific training classes as assigned by supervisor; this includes but is not limited to Defensive Dog Handling and Dogs Playing for Life.

Support Front Desk function processing adoptions, licenses, money handling and provide good customer service.

Respond to customer service in box and provide information about services provided by the facility.

Take lost & found reports and follow-up when a match has been found.

Performs other related duties as assigned, including participation in emergency or disaster response activities, as required and consistent with the employee’s qualifications, essential job functions, and applicable federal and Florida law. including work in the Emergency Operations Center and pet friendly shelters.