WNS
Website:
wns.com
Job details:
We are seeking an experienced and dynamic Manager – Workforce Management (WFM) to lead planning, forecasting, and real-time operations. The ideal candidate will drive efficiency, optimize resource utilization, and ensure service level adherence across operations.
Responsibilities
Forecasting & Planning: Develop short- and long-term capacity plans, forecasting volume, and identifying staffing needs.
Scheduling & Real-Time Management: Create, manage, and optimize staff schedules; monitor real-time queues to adjust staffing levels.
Data Analysis & Reporting: Analyze performance metrics (KPIs) to identify trends, ensure adherence, and prepare reports for stakeholders. Process Improvement: Identify operational bottlenecks and implement solutions to increase efficiency and reduce costs.
Stakeholder Collaboration: Partner with operational leaders and clients to align staffing with business objectives.
Qualifications
Any Graduate
Excellent communication skills
Strong leadership and team management experience
Strong analytical and problem-solving skills
Expertise in forecasting, scheduling, and capacity planning.
Interested candidates can apply by sharing their updated resume at nayan.dhaka@wns.com
Click on Apply to know more.