ConnectWise
Website:
connectwise.com
Job details:
General Summary:
The Manager of User Experience is responsible for leading a global team of entry-level to experienced professionals focused on shaping the overall user experience vision and strategy by turning complex problems into intuitive solutions that lead to setting the course for our product evolution. This role supports cross-functional teams by communicating and providing feedback on product design principles and updates to users to ensure that they have a positive experience.
Essential Duties & Responsibilities
:• Sets goals and objectives for team members for the achievement of operational result
s• Supervises support and/or professional-level colleague
s• Ensures policies, practices, and procedures are understood and followed by direct reports, customers, and stakeholder
s• Leads and prioritizes the daily activities of the tea
m• Manages, mentors, and coaches to develop a collaborative and dynamic tea
m• Coordinates cross-functional communication to align on initiatives and strategies to drive efficienc
y• Develops and executes a comprehensive user experience strategy that aligns with the company's goals and customers need
s• Fosters design culture and thought leadership throughout the tea
m• Actively pursues continuous improvements based on analytics and maintains a constant pulse on the behaviors of ConnectWise partner
s• Collaborates cross-functionally to communicate and implement product concepts and launche
s• Conducts and oversees usability testing, interprets test results, and integrates these insights into design improvement
s• Helps plan and participate in user research and testing, and incorporates learnings into design
s• Utilizes research findings to inform design decisions and ensures the team is creating user experiences that meet user needs and expectation
s• Establishes and maintains design systems, guidelines, and standards to promote consistency and cohesiveness across all digital products and platform
s• Plans and conducts usability testing sessions to gather feedback from users and iterate on designs to optimize the user experienc
e• Regularly reports to leadership on the status of user experience projects, the achievements of milestones, and the impact of user experience improvements on key business metric
s• Stays abreast of industry trends and advancements in user experience design and technology, continually seeking ways to improve and innovat
e
Knowledge, Skills, and/or Abilities Require
d:• Exceptional leadership and customer service skil
ls• Willingness to work in a team environme
nt• Strong organizational skills to give the team directi
on• Professional presence suitable for interaction in meetings, in-person, or via email, as well as at internal and external-facing even
ts• Excellent presentation and communication skil
ls• Understanding of ConnectWise partners and users, and ability to serve as their advocate when proposing desig
ns• Ability to handle multiple projects in a fast-paced environme
nt• Ability to rapidly generate multiple design solutions, evaluate their strengths and weaknesses through validation, and improve upon selected desig
ns• Strong prototyping, interaction design, and visual design skil
ls• Knowledge in using user experience research software, such as usability testing, surveys, and web analytics tools like Pendo, Maze, Dovetail, and FigJam, or simil
ar• Familiarity with industry standards and best practices in user experience resear
ch• Preferred: Strong understanding of information architecture principl
es
Educational/Vocational/Previous Experience Recommendatio
ns:• Bachelor’s degree in a related field or equivalent business experie
nce• 4+ years of relevant experie
nce• 2+ years of managerial experie
nce
Working Conditi
ons:• Onsite/Hybrid/Remote depending on loca
tion
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