Adfactors PR
Website:
adfactorspr.com
Job details:
About Adfactors PR
India's largest and most awarded Reputation and Critical Issues Advisory consultancy, working with 300+ leading corporations and financial institutions. We are evolving from a traditional PR firm into an integrated communications consultancy with digital at its core.
The Role
You will lead client servicing for online reputation and digital advisory, balancing three priorities: Design new reputation solutions, Scale proven ones for bigger business impact, and Fix gaps to stabilize the team. You will coach a junior-heavy team and bring clarity, predictability and accountability to fast-changing, public-domain situations.
Key Responsibilities
- Client ownership: Be the day-to-day lead for clients and turn their goals into clear plans.
- Portfolio management: Track all work on a simple Design / Scale / Fix board and re-prioritize weekly.
- Ready briefs: Convert vague requirements into tasks with an owner, deadline and success metric.
- Campaign delivery: Execute ORM, social listening, content, SEO/SEM and influencer campaigns across paid, owned and earned channels.
- Faster approvals: Set clear SLAs (e.g., 2 business days), share crisp pre-reads and track decisions.
- Quality control: Use checklists, reviews and runbooks, and run quick post-mortems after issues.
- Team coaching: Pair juniors with seniors and give regular feedback.
- Reporting and growth: Share dashboards with actionable insights, track KPIs, and spot upsell and cross-sell opportunities that combine PR, digital and brand storytelling.
Ways of Working
Daily stand-ups per shift and one handover document
Weekly portfolio review (start / stop / continue)
Decisive leadership during urgent issues; data-led and collaborative otherwise
Success in 6 Months
- ~40% fewer errors and rollbacks; ~30% faster issue recovery
- ~20% shorter cycle times; ≥85% on-time delivery
- ≥90% of approvals within SLA
- 1–2 pilots a month, with winners scaled and weak ideas dropped quickly
Visible skill growth in juniors, with seniors freed up for big-ticket work
What You Bring
- 8–10 years in client servicing, digital advisory or ORM, managing large accounts.
- Hands-on experience with social, content, SEO/SEM, influencers, and ORM and measurement tools.
- Proven ability to juggle new ideas, delivery and fixes without burning out the team.
- Strong planning, prioritization and stakeholder management.
- Clear communication and composure under pressure.
- A people leader who sets fair, firm expectations.
Note: Only candidates whose profiles align with the requirements of the role will be contacted for further discussion.
Click on Apply to know more.
