PwC
Website:
pwc.com
Job details:
At PwC, our people in operations consulting specialise in providing consulting services on optimising operational efficiency and effectiveness. These individuals analyse client needs, develop operational strategies, and offer guidance and support to help clients streamline processes, improve productivity, and drive business performance. Those in customer service at PwC will specialise in improving customer service operations and enhancing customer experiences. You will work closely with clients to analyse customer service processes, identify pain points, and develop strategies to optimise service delivery, increase customer satisfaction, and drive loyalty. Working in this area, you will provide guidance on implementing customer service technologies, designing service models, and developing customer-centric service cultures.
Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.
Skills
Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
- Analyse and identify the linkages and interactions between the component parts of an entire system.
- Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
- Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
- Develop skills outside your comfort zone, and encourage others to do the same.
- Effectively mentor others.
- Use the review of work as an opportunity to deepen the expertise of team members.
- Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
- Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.
PwC Role Profile: Manager – Investment Banking Operations Advisory
Role Summary
As a
Manager, you will lead client workstreams and manage teams on transformation programs across
sales & trading and
corporate & institutional lending operations. You will be accountable for delivery excellence, client relationship management, and coaching junior team members.
Key Responsibilities
- Lead workstreams or mid-sized projects focused on post-trade operations, loan servicing, or collateral management.
- Design target operating models for trade processing, settlements, reconciliations, and client onboarding.
- Manage client stakeholder relationships (typically VP/Director-level).
- Oversee project planning, issue management, and progress reporting.
- Supervise, coach, and develop Senior Associates and Associates.
- Contribute to practice development through proposals, PwC methodologies, and thought leadership.
Skills & Experience
- 8–11 years in operations, consulting, or change roles within investment banking.
- Expertise in at least one area (e.g., trade lifecycle operations, syndicated lending, collateral/margin management).
- Experience leading small teams and managing client interactions.
- Understanding of technology platforms (e.g., Calypso, Murex, Loan IQ, Summit, Aladdin).
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