IHG Hotels & Resorts
Website:
ihgplc.com
Job details:
Role Purpose
We are seeking a highly capable and experienced Manager – Billing to lead the end-to-end billing and receivables function with a focus on accuracy, compliance, controls, and cash flow optimization. This role ensures complete and compliant billing aligned with SOX and IFRS standards, support collections efforts to manage DSO, and plays a critical role in audits, reporting, stakeholder coordination, and dispute resolution. The ideal candidate will have strong leadership skills, a sharp eye for legal and financial accuracy, and a track record of driving process excellence in high-volume billing environments.
Key Accountabilities
- 1. Billing Management
- Oversee the entire billing cycle ensuring completeness, timeliness, and accuracy of invoices in line with contract terms and company policies.
- Implement and monitor checkpoints to ensure billing completeness and prevent errors or omissions.
- Ensure revenue recognition aligns with IFRS and internal accounting policies.
- Operational background of GST/Vat laws & regulations in EMEAA & GC business
- Collections & DSO Management
- Support collection operations to meet cash flow targets and reduce Days Sales Outstanding (DSO).
- Compliance & SOX Controls
- Ensure all billing and collection activities comply with SOX controls, regulatory standards, and internal policies.
- Identify and mitigate financial and compliance risks within billing and receivables processes.
- Maintain a high level of audit readiness and support internal and external audits with accurate documentation.
- Credit Notes & Dispute Management
- Analyze root causes of credit note issuance and implement corrective actions to reduce revenue leakage.
- Collaborate with cross-functional teams (Sales, Legal, Operations) to proactively resolve billing disputes.
- Legal & Contract Review
- Review and understand customer contracts, legal agreements, and billing clauses to ensure correct application of billing terms and dispute resolution mechanisms.
- Work with the legal team to manage escalated issues involving contractual disputes or collection risks.
- Stakeholder Management
- Act as the primary point of contact between the finance team and external/internal stakeholders including Sales, Legal, Operations, and Customers.
- Lead discussions on complex billing and collection cases, negotiating resolutions that balance customer satisfaction and financial integrity.
- Reporting & Insights
- Develop and deliver regular billing and collections reports, highlighting trends, exceptions, credit note volumes, and DSO performance.
- Provide actionable insights and recommendations to leadership on improving operational and financial outcomes.
- Team Leadership
- Manage and mentor a team of billing and collection professionals, promoting a culture of ownership, accuracy, and continuous improvement.
- Set team goals, conduct performance reviews, and provide training to ensure optimal output and development.
Key Skills & Experiences
Education
- Master degree in a relevant field of work or an equivalent combination of education and work-related experience.
- Preferably CA,CMA and equivalent background
Experience
A minimum of 7-9 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position
Technical Skills and Knowledge
Experience to work on RPA, Power Query and other automated solution
Strong analytical and review skills
Exposure to transitions
Strong communication skills: verbal and written
Strong stakeholder management skills
Demonstrated knowledge and understanding of PeopleSoft/Essbase or other enterprise financial systems and Microsoft Office
Working knowledge of Generally Accepted Accounting Principles / IFRS / Local GAAP
Sound understanding of the key policies impacting theprocess.
Strong stakeholder management and cross-functional collaboration capabilities.
Knowledge of automation tools or billing transformation initiatives is a plus.
Ability to guide team by providing effective solutions through expert knowledge.
Sound clarity on Controls applicable to process
At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG.
Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love.
We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate.
We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference.
Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.
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