Media.net
Website:
media.net
Job details:
About the Role
Media.net is looking to hire an Online Community Manager to help build, manage, and scale the online presence of our app studios portfolio across Android and iOS.
This role will focus on:
- Online reputation management
- Community engagement and activation
- User communication and feedback loops
- Social and app-store presence
- Building stronger relationships between our products and users
The ideal candidate understands internet culture, user psychology, app ecosystems, and how to create highly engaged digital communities around consumer products.
Key Responsibilities
Community Management & User Engagement
Manage and grow communities across app stores, social platforms, Discord, Reddit, Telegram, X, Facebook groups, and other relevant channels
Respond to user reviews, comments, complaints, and feedback in a timely and professional manner
Create engagement strategies that improve user sentiment, retention, and advocacy
Build community activation initiatives such as challenges, rewards, polls, referral programs, AMAs, and feedback campaigns
Develop a strong tone of voice and communication framework for each app/product
Online Reputation Management
Monitor brand sentiment across app stores, social media, forums, YouTube, Reddit, and review platforms
Proactively identify and escalate reputation risks, bugs, policy concerns, or negative trends
Coordinate with product, support, and marketing teams to resolve user pain points
Improve app ratings and review quality through structured review management strategies
Create reporting dashboards for sentiment and reputation tracking
Content & Presence Management
Support management of social media and community-facing communication
Create and publish community updates, announcements, FAQs, release notes, and engagement content
Help maintain a consistent online presence and brand identity across channels
Work with creative and PMM teams on campaigns, launches, and feature announcements
User Insights & Feedback Loops
Gather qualitative user feedback and synthesize actionable insights
Identify recurring feature requests, complaints, and engagement opportunities
Partner with Product and PMM teams to improve onboarding, engagement, and retention based on community feedback
Monitor competitor communities and emerging trends in consumer apps
Key Requirements
- 4-6 years of experience in community management, social media management, reputation management, or consumer app engagement
- Strong understanding of mobile apps, internet culture, and online communities
- Excellent written communication skills with strong attention to tone and detail
- Experience handling public-facing communication and crisis/reputation management
- Familiarity with platforms such as Reddit, Discord, Telegram, X, Instagram, Facebook, TikTok, Google Play, and App Store reviews
- Analytical mindset with ability to identify trends and synthesize user feedback
- Comfortable working cross-functionally with product, marketing, design, and support teams
- Experience in consumer tech, gaming, creator economy, or mobile apps preferred
Preferred Skills
Experience managing communities for high-scale consumer apps
Understanding of app store ecosystems and review management best practices
Experience with community tooling, moderation systems, and social listening platforms
Familiarity with growth, retention, and engagement metrics
Basic understanding of influencer/community-led growth strategies
Ideal Profile
Highly online and deeply familiar with digital communities
Strong communicator with empathy and judgment
Proactive, organized, and execution-oriented
Comfortable managing fast-moving consumer-facing situations
Passionate about building strong relationships between products and users
If the above mentioned role sounds interesting to you. Let's chat at Kanika.a@media.net
Click on Apply to know more.