Centre For Development Orientation and Training (CDOT INDIA)
Website:
cdotbihar.org
Job details:
Company- Centre for Development Orientation and Training (CDOT), Patna, Bihar
Job Position- Manager Operations -Recovery
Location- Patna, Bihar
Job Description-
CDOT is looking for The Manager – Operations (NPA & Loan Recovery) who will be responsible for managing recovery of non-performing assets (NPAs), driving recovery strategies as per the assigned targets by banks via the use of BCA channels, building recovery portfolio of the collections, streamlining the loan recovery assignment using LMS software, setting and achieving district wise monthly targets, building comprehensive relations with the bank officials to ensure smooth invoicing process. The role involves coordinating with internal teams to optimize loan recovery performance.
The draft roles and responsibilities will include but are not limited to-
Strategic Recovery Operations
- Develop and implement comprehensive recovery strategies.
- Lead segmentation-based recovery planning
- Set up and optimize field and digital recovery teams and processes.
Team Management
- Build and train on-ground and backend recovery workforce.
- Monitor performance through KPIs such as Collection Efficiency and Recovery Rate.
- Drive productivity and morale while ensuring zero tolerance for unethical recovery practices.
Technology & Automation
- Leverage technology platforms for real-time tracking of delinquent accounts, agent performance, and automated reminders.
Compliance & Risk Management
- Ensure adherence to local regulations, fair practices code, and customer protection norms during recovery efforts.
- Investigate and address complaints or escalations related to recovery agents or processes.
Key Skills & Competencies:
- Strong knowledge of NPA management and loan recovery processes
- Familiarity with banking regulations and recovery laws
- Negotiation and conflict resolution skills
- Analytical and problem-solving abilities
- Leadership and team management skills
- Proficiency in MIS reporting and data analysis
Eligibility Criteria
Qualifications:
- Bachelor’s degree in Finance, Commerce, Business Administration, or related field
- MBA (Finance) or equivalent preferred
Experience:
- 5–10 years of experience in banking/NBFC collections, NPA management, or loan recovery
- Experience handling secured/unsecured loan portfolios
Key Performance Indicators (KPIs):
- Recovery percentage and cash collection targets
- Reduction in NPA levels
- Legal case resolution timelines
- Portfolio quality improvement
Applicants may submit their CVs and cover letter - hr@cdotbihar.in
WhatsApp No-7808957244
Only Shortlisted applicants will be contacted.
Note: Candidates from Patna only needs to apply.
Click on Apply to know more.