HSBC
Website:
hsbc.com
Job details:
Job Title: Manager Operations
- Support the business entailing a high degree of regulatory compliance and reputation risk, particularly with respect to risks arising out of non-compliance with extensive and complex regulations
- Assist in developing policies and procedures for Business Area
- Manage preliminary investigation reports for the Business Area to meet established standards in the Service Level Agreement
- Performs job performance evaluations and human resources management for assigned direct reports
- Identifies and provides regulatory and technical training to direct reports and other members of the team
- Establishes and maintains relationship with business partners and all relevant business units
- Identifies and coordinates utilization of external resources to assist direct reports in completing assignments
In This Role, You Will
- Contributing to positive and productive environment through openness, flexibility, positive attitude and prompt reporting and escalation of issues and proper time management.
- Disperse training and development information to applicable audience
- Produce management information as required
- Identify and escalate potential showstoppers
- Support achievement of team objectives
- Participate in development of cohesive teams
- Foster development of co-workers
- Ensure processing and operations management confirm to Group’s Compliance policies and procedures
- Maintain all the process reports in accordance with the compliance and audit procedures
To Be Successful You Will
- A Bachelor’s degree in any stream along with Excellent Communication skill - Written and Verbal (Essential).
- Minimum of 18months work experience in WPB CDD environment.
- Ability to meet committed deadlines to remediate the assigned customer portfolio in line with the agreed book of work (BOW) in a challenging environment.
- Ability to learn quickly and adapt to evolving and changing priorities. Procedures change frequently; selected candidates are expected to implement the changes immediately with minimal re-training.
- Ability to identify gaps in the process and recommend changes to streamline the process
- Experience of working in a financial service/banking environment and an understanding of the need for compliance with regulations and the FSA’s TCF principles
- Exemplary professional communication, influencing and inter-personal skills, required for coaching, providing feedback, training and reporting on activities
- Is self-motivated to achieve quality and production targets in line with the department/individual goals
- Willing to work a flexible schedule to accommodate business needs.
- Working knowledge of MS Excel – Ability to create reports and interpret data
- Past working experience on relevant systems, i.e. Experience of working on the following banking systems::- Verint, HUB, Browser, Outlook or equivalent.
- Possession of basic training capabilities will be an added advantage.
Others
- Review the process procedures and guidelines on a quarterly / bi-annual basis and ensure that all procedural updates are being incorporated. Ensure the procedures are available on a read only format for the teams to access and use as reference
- Identify gaps in procedures and highlight to the Business Partners on a timely basis and follow through correction
- Efficient Organization skills
- Ability to adapt in a dynamic and fast-paced environment.
Hsbc.Com/Careers
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, sexual orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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