1Silverbullet
Website:
1silverbullet.tech
Job details:
Company Description
1Silverbullet is a cutting-edge B2B fintech gateway revolutionizing financial product distribution in India through scalable, API-driven solutions. By offering an API-first, plug-and-play platform, we connect insurers, banks, wealth managers, and fintechs with distributors to streamline operations, accelerate product launches, and enhance digital experiences. Our two primary gateways, the Insurance Gateway and Wealth Gateway, provide seamless access to insurance and investment markets. With a developer-friendly infrastructure, a focus on innovation, and leadership led by fintech expert Milan Ganatra, we aim to simplify financial journeys and empower institutions in a digitally connected world.
Role Description
This is a full-time, on-site role for a Manager of Customer Success, based in Mumbai. The Manager of Customer Success will oversee customer relationships, ensuring satisfaction, retention, and growth. Responsibilities include onboarding new clients, providing ongoing support, driving product adoption, and addressing complex client needs. This role requires close collaboration with cross-functional teams, such as sales and product development, to resolve issues and enhance customer experiences while ensuring alignment with the company's goals.
Qualifications
- Client Relationship Management and Customer Success skills
- Strategic Planning, Problem-Solving, and Conflict Resolution skills
- Knowledge of APIs, Fintech, and Digital Financial Services
- Strong Communication, Collaboration, and Team Leadership skills
- Experience in the financial services or fintech industry is preferred
- Ability to work proactively in a dynamic, fast-paced environment
- Bachelor’s degree in Business Administration, Finance, or a related field
- Proficiency in analytics tools or CRM platforms is beneficial
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