Opus Fund Services
Website:
opusfundservices.com
Job details:
Company Overview
At Opus, we grow together. Our team of bold thinkers and passionate doers is united by a shared mission to tackle meaningful challenges. Our culture of trust and belonging has earned us the Great Place to Work certification in four countries, based entirely on team feedback. It reflects our commitment to fairness, pride credibility and camaraderie, and reinforces what we believe: when people feel valued, they do their best work.
About the Role
The Manager will oversee daily operational workflows for Investor Relations, ensuring timely and accurate processing of tasks. This role requires strong leadership, communication, and problem-solving skills to manage resources across Mumbai and Manila team members, while driving efficiency through technology and process improvements.
Key Responsibilities
- Review work queues, prioritize tasks, and assign work to team members.
- Ensure all deliverables meet strict deadlines and quality standards.
- Measure and manage team performance through KPIs and regular feedback.
- Implement enhancements to technology and operational workflows.
- Assign testing responsibilities for new systems/processes and collect feedback for continuous improvement.
- Prepare and deliver daily and weekly operational reports to senior management.
- Manage Mumbai and Manila Staff
- Act as a strong communicator to ensure clarity and alignment across teams and stakeholders.
Key Qualifications & Competencies
- Minimum 4 years’ experience in investor services, with at least 18 months in managerial role
- Proven experience in operations management within financial services or investor relations.
- Strong organizational and prioritization skills.
- Excellent communication and leadership abilities.
- Ability to manage deadlines in a high-pressure environment.
- Familiarity with workflow automation and technology implementation.
- Proficiency in MS Office and operational reporting tools.
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