MG Motors (Tata Motors Commercial Vehicle)
Website:
mgmotors.in
Job details:
Company Description MG Motors is one of the largest dealers of Tata Motors, offering the full range of Tata Commercial Vehicles including M&HCV, ICV trucks, and buses. With roots dating back to 1930, the company has grown into a trusted name in Haryana, operating four workshops equipped with modern tools and technology. A team of over 300 well-trained professionals delivers reliable, high-quality service and world-class facilities to customers. MG Motors is active in the insurance sector and Tata OK, focusing on long-term customer relationships and comprehensive after-sales support. Guided by the motto “Excellence Rooted in Values,” the company emphasizes innovation, integrity, and positive impact on stakeholders and communities.
Role Description This is a full-time, on-site role for a Manager Insurance Claims and Liaisoning based in Bahadurgarh. The role involves overseeing end-to-end motor insurance claim processes, including claim initiation, documentation, coordination with surveyors, insurers, and Tata Motors representatives, and timely settlement. The manager will act as the primary liaison between customers, insurance companies, and internal workshop teams to ensure transparent communication and efficient resolution of claims. Daily responsibilities include monitoring claim status, maintaining accurate records, managing approvals, and ensuring compliance with insurance and company guidelines. The role also includes coaching and guiding team members, addressing customer queries and escalations, supporting sales and renewal of insurance policies, and collaborating with other departments to enhance customer satisfaction and operational effectiveness.
Qualifications
- Strong knowledge and practical experience in Insurance processes, particularly motor insurance claims, policy issuance, and renewals.
- Understanding of basic Finance concepts related to claims settlement, cost control, and reconciliations.
- Demonstrated Team Management skills, including supervising staff, delegating tasks, and driving performance in a service-oriented environment.
- Excellent Customer Service abilities, with a focus on clear communication, issue resolution, and maintaining long-term customer relationships.
- Exposure to Sales of insurance products and value-added services, with the ability to support cross-selling and renewals.
- Relevant experience in automobile dealerships, commercial vehicles, or related insurance domains is highly preferred.
- Bachelor’s degree in Business, Commerce, Finance, or a related field; additional insurance certifications are an advantage.
- Strong organizational skills, attention to detail, and proficiency in using MS Office and basic insurance/claims management software.
- Ability to work on-site in Bahadurgarh, collaborate with multiple stakeholders, and handle time-sensitive situations calmly and professionally.
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